Freight and delivery

If you have not received your order confirmation e-mail, it can be listed in your spam folder as some e-mail providers don't recognizes e-mails from larger companies 

If you haven't received your confirmation e-mail in your spam folder either, it can be because the entered e-mail was misspelled. Please contact JYSK Customer Services on our Live Chat or on Telephone 01 5138838.

NB: Order confirmation is not the same as an invoice. The invoice will be send when the complete order haft left our warehouse in Denmark and the payment has been completed.

Was your question not answered ? Write to customer service.

If you have made the order in store;

• If you wish to cancel an order placed in a JYSK store, please visit the store in which the order was made.
• NB.: Order must be cancelled and refunded in the same store which the order was made.

If you have made the purchase online;

• If you wish to cancel an online order, please contact JYSK Customer Services on our Live Chat or on telephone 01 5138838

Was your question not answered ? Write to customer service.

All our online orders are being dispatched from our warehouse in Denmark and are being shipped across the United Kingdom.
Due to Brexit our cargos can take a longer period of time to go through the customs in The United Kingdom.
If you use your Tracking number and it looks like the order haven't been dispatched, this can be because your order is currently in the UK customs. 

Due to the Brexit our delivery time is up to 17 working days from ordering date as all orders have to be inspected in customs.
Once you receive your Track&Trace number in our Shipping email, your order are expected to be delivered within the next 3-5 working days (Mon - Fri).

If your order haven't been delivered and the delivery time is over 17 working days (Mon - Fri), please contact our Customer Service via our Live Chat.

Was your question not answered ? Write to customer service.

Small deliveries – parcels
Delivery time: Up to 10 working days (Mon-Fri) 

Large deliveries – furniture and other larger articles;
Delivery time: 15-26 working days (Mon-Fri)

Delivery to store
Delivery time: Up to 20 working days (Mon-Fri)

Please note all order are delivered from our warehouse in Denmark, through England and in to Ireland. Due to Brexit delivery time from Denmark to Ireland have increased. This increased delivery time is already calculated in to the estimated times above.

If our estimated delivery time has passed, please contact our JYSK Customer Service Center via our Live Chat or by calling 01 5138838.

Was your question not answered ? Write to customer service.

Place you order online to be delivered to a JYSK store near you.

Does the store near you not have the articles you need in stock?
Then we are happy to help you place your order online instead.

At JYSK you have the opportunity to place an order online and get it delivered to your nearest JYSK store.
We have thousands of available articles in JYSK but not all articles ca fit in to our store. That is why offer all our customers to send the articles from our distribution center in Denmark to the store near you.
All you have to do is to put the articles you want in the basket, go to delivery options and choose the JYSK store near you.
Once your order have been delivered and handled in the store, we will contact you to arrange collection.

Please note!

• Your complete order must have a minimum 400 EUR value
• All collection are hands free and our store staff will not be able to help you carry your order out to your car – The order will be placed outside when you arrive to collect
• Delivery time: Up to 20 working days.

Place you order online to be delivered to your home address.

In JYSK we offer a home delivery service to all customers located at Republic of Ireland. The delivery cost are estimated of the distance from our couriers depot to your delivery address.
Our website will calculate the delivery cost according to postcode and freight method according the size and weight of the order.

We distinguish between:

• Parcel post (DPD) for smaller orders – e.g. duvets, towels and bed linen. Delivery costs from 3.99 €
  • Delivery time: Up to 10 working days
• Cargo delivery (W.S. Dennison) for larger orders – e.g. mattresses, bed solutions and furniture. Delivery cost from 44.99 €
  • Delivery time: Up to 26 working days

Was your question not answered ? Write to customer service.

Online order delivered to a JYSK store - No delivery cost apply

Delivery to store gives you the opportunity to order a wider range of products than we offer in our stores.
Once your order has been made online, choose a JYSK store near you to get it delivered to.

These products are packed at our central warehouse in Denmark and then shipped to the store.
Once the order is received and handled at the store they will contact you to arrange collection.

• Delivery time from ordering to collection is up to 20 working days.
• The order must be collected within 7 days after the store have contacted you.

Please note:

• You can only choose Delivery to Store if your order amounts to €400 or more.
• Our store staff hold the right not to carry any orders out to your vehicle. Please make sure you can carry the complete order to your vehicle yourself.
• We ask all customers to wear facemasks and to keep a safe distance

Delivery to address of your choice - Delivery costs apply

JYSK Ireland can deliver to customers located at Republic of Ireland. The delivery cost are estimated of the distance from warehouse to your address. The website will calculate the delivery costs once the postcode has been entered.

We distinguish between:

• Parcel post for smaller items - e.g. duvets, towels and bed linen. Delivery costs from 4.99 €.
  • Delivery time up to 10 working days
• Cargo for large items - e.g. mattresses, bed solutions and furniture. Delivery costs from 44,99 €.
  • Delivery time up to 26 working days

JYSK will determine the freight method based on the weight and volume of the item(s) you purchase and the delivery area and service. JYSK will determine the freight cost according to delivery address.

Was your question not answered ? Write to customer service.