Customer Service - Questions and Answer
80% OF OUR CUSTOMERS FIND THE ANSWER TO THEIR QUESTIONS IN OUR FAQ’S.
If you cannot find the answer you are looking for here on our website, please contact our Customer Service via our Live Chat or phone number to the right.
In the event of a complaint about a product, please use the Live Chat function to the right. Our agents can sort out your case right away. Outside our opening hours, please use the email form under Return and Claim. Please attach photo documentation in the form.
We look forward to hearing from you.
Questions related to online orders
Freight and delivery
Return and claim
Product questions
Questions related to stores and store orders
FREQUENTLY ASKED QUESTIONS
- When will my order be delivered?
- Can I bring my dog to a JYSK store?
- What payment methods can I use in the store?
- Do you take used products, such as mattresses, for recycling?
- I paid for the product in the store and it went to order - where is my order?
- Where can I find my nearest store and opening hours?
- Why can't I call the store directly?
- Do you take used products, such as mattresses, for recycling?
- How do I choose the right mattress, pillow or duvet?
- Where can I buy JYSK gift cards and how do they work?
- Where can I buy JYSK gift cards and how do they work?
- I paid for the product in the store and it went to order - where is my order?
CONTACT CUSTOMER SERVICE
Dear customers,
Our Customer Service phone lines will remain closed today 21st of May. The chat service will remain open as usual.
Please accept our apologies for any inconveniences this might cause to you.
Thank you very much for your understanding.
Live chat - Offline
Average 3 minute wait
01 5138838
Average 30 minute wait
Opening hours for customer service
- Phone - Mon-Fri 09:00 - 16:00
- Chat - Mon - Fri 09:00 - 16:00