Customer Service - Questions and Answers

Dear customers,

Please note that the delivery times for your online orders are currently extended due to increased volumes in our central warehouse. Your orders will be delivered within the following timeframes:

- Parcels - 5-8 days
- Cargo - 7-12 days

Sorry for the inconvenience caused and thank you for your patience and understanding!

80% OF OUR CUSTOMERS FIND THE ANSWER TO THEIR QUESTIONS IN OUR FAQ’S.

If you cannot find the answer you are looking for here on our website, please contact our Customer Service via our Live Chat or phone number to the right.

In the event of a complaint about a product, please use the Live Chat function to the right. Our agents can sort out your case right away. Outside our opening hours, please use the email form under Return and Claim. Please attach photo documentation in the form.

We look forward to hearing from you.