Questions related to stores and store orders

If you have made the order in a JYSK store

• If you wish to change an order placed in store, please visit the store in which the order was made. Bring the original receipt and the store will help you change the order.

If you have made the order online

Changing the content of an order: 

• Adding products: Unfortunately, we cannot add products to an order that has already been placed and paid for. To order more products, please place a new order. Alternatively, you can contact our Customer Service to cancel your original order (if it has not yet been shipped) and place a new order for all the products you want.
• Removing products or canceling the order: If your order has not yet reached the picking stage at our central warehouse, our Customer Service can remove products from the order or cancel it completely. Please contact our Customer Service immediately if you wish to make these changes.

Changing the customer or delivery information:

• Please contact our Customer Service, and we will do our best to assist you.

Yes, you can. The home delivery service needs to be booked in physically store. Customer Service can offer you estimation of the price. 

To check a product's stock status in-store, enter the product name or number in the search field on JYSK.ie. You can also search by product groups, like "chest of drawers," or navigate through the menus. Click on the product image to view its details, then click the "In stock in xx stores" text and enter your location.

If under "Click & Collect" it says "not available in stores", it means product is not immediately available at store. However, you can visit the store to pay and order the product. Please note that products available only online are not stocked in our stores, so their stock status cannot be checked in-store.

To reserve items for Click & Collect, find the items you wish to purchase on JYSK.ie and click ‘Reserve online - Collect in store’. If the store you're interested in is not listed, the product is unfortunately not in stock at the moment.

After placing the order, you will receive an email confirming the reservation. Within 30 minutes (during store opening hours), the store will send you an SMS with a confirmation and an order number. The order will be active for pickup for the next 2 opening days. Bring the SMS to the cash register, and the store will hand out your order. Please note that Click & Collect orders must be paid for in the store where the order was created.

Some articles may only be available for online purchase on JYSK.ie. This will be clearly stated on the product pages as ONLINE ONLY.

In-Store Purchases: 

• Visit the JYSK store where you made the purchase to cancel and refund your order.
• Please note that the order must be cancelled and refunded in the same store which the order was made.

Online Purchases: 

• Contact JYSK Customer Services via chat to cancel your order as soon as possible.

When ordering a Click & Collect order to a store, the order must be picked up and paid for within the next two (2) days after that confirmation has been sent.

When you arrive at the store, just hand over the reservation number from the confirmation SMS and the store will have your order packed and ready for you.  Anyone can pick the order for you. 

The store should confirm your reservation on a SMS within 30 minutes of making your reservation during store opening hours. If the store has not confirmed your reservation, please contact JYSK Customer Service and we will solve the matter for you.

Our Customer Service Team have access to all store systems and will be able to contact the store for you and follow up on your reservation.