Return and claim

Should you have any questions to our return and claim policies we are ready to help you. In case you cannot find an answer to your question in the below, you are always welcome to contact customer service team.

Return and exchange policy

Return your purchase anytime.
At JYSK, it's easy to return or exchange a product if you change your mind.
We provide a full refund without time limitation for products that are returned with proof of purchase. This applies for products bought in stores as well as online.
 
Also in JYSK we offer all our customers a country wide return policy meaning that you can return your JYSK product in any of our JYSK stores in the country. Even if the product has been bought at our online shop you can return it to any one of our JYSK stores in the country.

Please note:

  • If you do not have proof of purchase, we offer you an exchange for another product or a credit voucher. This will apply if the product was given as a present.
  • If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce the refund.
  • Custom-made products such as fabrics, mattresses or wardrobes made to measure generally have a reduced return value.
  • If you return the item at a JYSK store or otherwise make arrangements for the return yourself, we will refund the initial freight cost. If you prefer JYSK to make arrangements for the return freight, we will not refund the initial freight cost to you, as the amount will cover our cost of returning the item.
  • We offer a 100 day trial period for GOLD mattresses. Read more about GOLD mattresses.
NB: All articles paid in a store must be returned in store. 
 
Did you get your order delivered don't have the possibility to return the order to a store, please contact our Customer Service Center via our Live Chat or ring 01 5138838.
 
Cancellation of an online order prior to receipt
 
If you wish to cancel your order from JYSK.ie before taking receipt of the item, you must contact JYSK Customer Service on our Live Chat or ring us on Telephone: 01 5138838. Our Customer Service will arrange a cancellation and refund of order and any delivery costs. 
  • If you have not accepted delivery of your order you will not be charged extra for the return of the order.
  • For return of Parcel delivery the product can be sent back to the Waterford Store:
    • Unit 3/4 Bolands retail Park
    • X91 A582 Waterford

Was your question not answered ? Write to customer service.

It is important to us that you feel safe before, during and after your purchase at JYSK. That is why we offer Price guarantee on all our items. 
 

If you find an item that you have purchased at JYSK at a cheaper price (at JYSK or in another store) within 30 days after your purchase, we will refund the price difference on a gift card. You can use the gift card in a Ireland JYSK store or on JYSK.ie. We are matching prices from all Ireland physical stores as well as Ireland online stores. 
 

Conditions for the Price guarantee:

  • JYSK matches the price on all identical items. See also "Exceptions" below
  • The Price guarantee claim must be made within 30 days from date of purchase or delivery
  • The price to be matched must be effective at the time that the Price guarantee claim is made
  • You must be able to present proof of purchase from JYSK
  • You must be able to present documentation from the competitor. E.g. a catalogue, a link to the offer or similar 

Exceptions:

  • Items that are not identical are not covered by the Price guarantee. The product must be the same model and have the same technical specifications, including the same brand/manufacturer, same colour, same dimensions, same accessories, same size, same content etc. - thus a 100 % identical product.
  • The Price guarantee does not cover remaining lots, opening and reopening offers, exhibition models, special orders or season-end sale.
  • The Price guarantee does not cover services such as delivery, special offers on freight etc.
  • The Price guarantee applies only to private purchases.


Visit a JYSK store within 30 days from the date of purchase, and get your price difference on a gift card. You must remember to bring original receipt for the Price Guarantee to be valid. Or you can contact our Customer Service Center via our Live Chat or Telephone 01 5138838

Was your question not answered ? Write to customer service.

Return your purchase anytime.

At JYSK, it's easy to return or exchange a product if you change your mind.

We provide a full refund without time limitation for products that are returned with proof of purchase. This applies for products bought in stores as well as online.

Also in JYSK we offer all our customers a country wide return policy meaning that you can return your JYSK product in any of our JYSK stores in the country. 

Please note:

  • If you do not have proof of purchase, we offer you an exchange for another product or a credit voucher. This will apply if the product was given as a present.
  • If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce the refund.
  • Custom-made products such as fabrics, mattresses or wardrobes made to measure generally have a reduced return value.
  • If you return the item at a JYSK store or otherwise make arrangements for the return yourself, we will refund the initial freight cost. If you prefer JYSK to make arrangements for the return freight, we will not refund the initial freight cost to you, as the amount will cover our cost of returning the item.
  • We offer a 100 day trial period for GOLD mattresses. Read more about GOLD mattresses.
NB: All articles paid in a store must be returned in store. 

Cancellation of an online order prior to receipt

If you wish to cancel your order from JYSK.ie before taking receipt of the item, you must contact JYSK Customer Service on our Live Chat or ring us on Telephone: 01 5138838. Our Customer Service will arrange a cancellation and refund of order and any delivery costs. 
  • If you have not accepted delivery of your order you will not be charged extra for the return of the order.

Was your question not answered ? Write to customer service.

Cancellation after delivery has been made

Under the European Consumer Contracts Act, you have a 30-day right of cancellation and exchange. In addition, JYSK offers an extended right of cancellation and an unlimited exchange service when the conditions listed below are met.

This applies whether you are purchasing from a JYSK store or online at JYSK.ie
.
The product must meet the following conditions:
  • The product must be in a good condition and in the original packaging.
  • If possible, the packaging should be returned intact so that it can be reused.
  • When trying out a product that may need to be returned, ensure that the value of the product is not reduced.
  • It is a condition that the product can easily be reconditioned so that it can be sold as new.
  • Furniture that is delivered unassembled must be returned with all parts intact and undamaged.
  • For mattresses, we recommend that you try them out keeping the plastic cover on to ensure that the value of the product is not reduced.
  • We offer a 100-day trial period for GOLD mattresses. Read more at try out a GOLD mattress.

If you have ordered the delivery online, please contact JYSK Customer Service via our Live Chat or Telephone 01 5138838.

If the order has been made and paid for in a JYSK store, please visit the store and they will handle your case.

Was your question not answered ? Write to customer service.

If you have made the order in store;

  • If you wish to cancel an order placed in a JYSK store, please visit the store in which the order was made.
  • NB.: Order must be cancelled and refunded in the same store which the order was made.

If you have made the purchase online;
  • If you wish to cancel an online order, please contact JYSK Customer Services on our Live Chat or on telephone 01 5138838

Was your question not answered ? Write to customer service.

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Claims

Return your purchase anytime.

At JYSK, it's easy to return or exchange a product if you change your mind.

We provide a full refund without time limitation for products that are returned with proof of purchase. This applies for products bought in stores as well as online.

Also in JYSK we offer all our customers a country wide return policy meaning that you can return your JYSK product in any of our JYSK stores in the country. 

Please note:

  • If you do not have proof of purchase, we offer you an exchange for another product or a credit voucher. This will apply if the product was given as a present.
  • If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce the refund.
  • Custom-made products such as fabrics, mattresses or wardrobes made to measure generally have a reduced return value.
  • If you return the item at a JYSK store or otherwise make arrangements for the return yourself, we will refund the initial freight cost. If you prefer JYSK to make arrangements for the return freight, we will not refund the initial freight cost to you, as the amount will cover our cost of returning the item.
  • We offer a 100 day trial period for GOLD mattresses. Read more about GOLD mattresses.
NB: All articles paid in a store must be returned in store. 

Cancellation of an online order prior to receipt

If you wish to cancel your order from JYSK.ie before taking receipt of the item, you must contact JYSK Customer Service on our Live Chat or ring us on Telephone: 01 5138838. Our Customer Service will arrange a cancellation and refund of order and any delivery costs. 
  • If you have not accepted delivery of your order you will not be charged extra for the return of the order.

Was your question not answered ? Write to customer service.

If the boxes/articles doesn't match the number of boxes/articles noted on the delivery sheet, please contact the JYSK Customer Service on our Live Chat or on Telephone 01 5138838. Please provide your online order number to the agent. 

  • Any discrepancies, no matter how minor, should be reported immediately to JYSK Customer Service.
JYSK Customer Service will help you by reordering the missing article/box or refund.
  • Any additional freight costs will be covered by JYSK.

Was your question not answered ? Write to customer service.

We apologies if there any articles has been delivered damaged or is faulty.

Please contact our JYSK Customer Service immediately via our Live Chat or send us an email via the link below.

NB.: Pictures must be provided in both the Live Chat and on email. Our email response time is within 2 working days.
 
Please note that as a customer you have two (2) months in which to make a claim regarding missing parts or packages. We suggest that you go through the entire delivery after you have received your goods.

Was your question not answered ? Write to customer service.

Small deliveries – parcels
Delivery time: Up to 10 working days (Mon-Fri) 

Large deliveries – furniture and other larger articles;
Delivery time: 15-26 working days (Mon-Fri)

Delivery to store
Delivery time: Up to 20 working days (Mon-Fri)

Please note all order are delivered from our warehouse in Denmark, through England and in to Ireland. Due to Brexit delivery time from Denmark to Ireland have increased. This increased delivery time is already calculated in to the estimated times above.

If our estimated delivery time has passed, please contact our JYSK Customer Service Center via our Live Chat or by calling 01 5138838.

Was your question not answered ? Write to customer service.

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