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Questions related to stores and store orders

Should you have any questions regarding our stores, please find help below.

General

Can I change my order?

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If you have made the order in a JYSK store;
  • If you wish to change an order placed in store, please visit the store in which the order was made. Bring the original receipt and the store will help you change the order.
If you have made the order online;
  • Unfortunately it is not possible to amend your order. Please either submit a second order on JYSK.ie or ask JYSK Customer Services to delete your original order so you can create a new order online.
  • It is possible to cancel some items on your order, however this will depend on how far in the packing process the order is. Please contact our Customer Service team on our Live Chat or on Telephone 01 5138838  who will discuss the options available to you. If the order is already in process no changes can be made.
  • If you would like to cancel your order please contact our Customer Service team on our Live Chat or on telephone 01 5138838

Was your question not answered ? Write to customer service.

How can I cancel my order?

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If you have made the order in store;
  • If you wish to cancel an order placed in a JYSK store, please visit the store in which the order was made.
  • NB.: Order must be cancelled and refunded in the same store which the order was made.

If you have made the purchase online;
  • If you wish to cancel an online order, please contact JYSK Customer Services on our Live Chat or on telephone 01 5138838

Was your question not answered ? Write to customer service.

How can I see if a store has something in stock?

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Find the items that you wish to purchase on JYSK.ie and click ‘Reserve online - Collect in store'.  If the store you're interested in is not listed, this means the product is unfortunately not in stock at the moment. 

If you place the order you will receive an email confirming the reservation has been made. The store will within 1 hour (in store opening hours) send you a SMS, with a confirmation and an order number. When an order number and order confirmation is received on SMS, the order is active for pick up for the additional 2 opening days. Just bring the SMS to the cash register and store will hand out the order to you.

NB: Click & Collect must be paid in the store the order is created in.
 
Please note that some articles may only be available for online purchase on JYSK.ie - availability will be clearly stated on the articles on JYSK.ie as ONLINE ONLY.

Was your question not answered ? Write to customer service.

How long is my Click & Collect order reserved for?

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When ordering a Click & Collect order to a store, the order must be picked up and paid for within the next 2 days after that confirmation has been sent.

When you arrive at the store, just hand over the reservation number from the confirmation SMS and the store will have your order packed and ready for you. 

Was your question not answered ? Write to customer service.

I have changed my mind about the purchase after I have received the delivery

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Cancellation after delivery has been made

Under the European Consumer Contracts Act, you have a 30-day right of cancellation and exchange. In addition, JYSK offers an extended right of cancellation and an unlimited exchange service when the conditions listed below are met.

This applies whether you are purchasing from a JYSK store or online at JYSK.ie
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The product must meet the following conditions:
  • The product must be in a good condition and in the original packaging.
  • If possible, the packaging should be returned intact so that it can be reused.
  • When trying out a product that may need to be returned, ensure that the value of the product is not reduced.
  • It is a condition that the product can easily be reconditioned so that it can be sold as new.
  • Furniture that is delivered unassembled must be returned with all parts intact and undamaged.
  • For mattresses, we recommend that you try them out keeping the plastic cover on to ensure that the value of the product is not reduced.
  • We offer a 100-day trial period for GOLD mattresses. Read more at try out a GOLD mattress.

If you have ordered the delivery online, please contact JYSK Customer Service via our Live Chat or Telephone 01 5138838.

If the order has been made and paid for in a JYSK store, please visit the store and they will handle your case.

Was your question not answered ? Write to customer service.

JYSK Price guarantee and how to use it

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It is important to us that you feel good before, during and after your purchase at JYSK. That is why we offer Price guarantee on all our items. 
 

If you find an item that you have purchased at JYSK at a cheaper price (at JYSK or in another store) within 30 days after your purchase, we will refund the price difference on a gift card. You can use the gift card in a Ireland JYSK store or on JYSK.ie. We are matching prices from all Ireland physical stores as well as Ireland online stores. 
 

Conditions for the Price guarantee:

  • JYSK matches the price on all identical items. See also "Exceptions" below
  • The Price guarantee claim must be made within 30 days from date of purchase or delivery
  • The price to be matched must be effective at the time that the Price guarantee claim is made
  • You must be able to present proof of purchase from JYSK
  • You must be able to present documentation from the competitor. E.g. a catalogue, a link to the offer or similar 

Exceptions:

  • Items that are not identical are not covered by the Price guarantee. The product must be the same model and have the same technical specifications, including the same brand/manufacturer, same colour, same dimensions, same accessories, same size, same content etc. - thus a 100 % identical product.
  • The Price guarantee does not cover remaining lots, opening and reopening offers, exhibition models, special orders or season-end sale.
  • The Price guarantee does not cover services such as delivery, special offers on freight etc.
  • The Price guarantee applies only to private purchases.


Visit a JYSK store within 30 days from the date of purchase, and get your price difference on a gift card. You must remember to bring original receipt for the Price Guarantee to be valid. Or you can contact our Customer Service Team via our Live Chat or Telephone 01 5138838

Was your question not answered ? Write to customer service.

My Click & Collect has not been confirmed within 30 min.

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If the store has not confirmed your reservation on a SMS within 30 min. from placing the Click & Collect order, please contact JYSK Customer Service via our Live Chat or Telephone 01 5138838. 
Our Customer Service Team have access to all store systems and will be able to contact the store for you and follow up on your reservation.

 

Was your question not answered ? Write to customer service.

Where can I use a JYSK gift card?

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JYSK Gift cards can be used in all JYSK stores in the country and also on our web store JYSK.ie.
Our gift cards are valid 5 years from the purchase date and can be bought in all our stores and on our website.

When you have placed all articles in the basket, continue to Secure checkout.
You will be taken to your basket. In here there will be a gift card link above the total price.

All 16 digits must be entered for the Gift Card to work.
If you have a gift card issued in a store, the last 4 digits will be located under the safety sticker. 

You will have to continue to secure payment for the order to be placed, even though the gift card will cover the total price of the order. No payment will be taken in this case. 

Was your question not answered ? Write to customer service.

Where do I find specific details about a product?

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If you wish to see detailed information about a product, please see our webpage where all specifications and full descriptions.

Write the name or article number of the relevant product in the search field on JYSK.ie Then choose 'Details' which is located beneath the pictures of the article.

Or you can seek help from our JYSK Customer Service via our Live Chat function Mon-Fri 09:00 - 18:00.

Was your question not answered ? Write to customer service.

CONTACT CUSTOMER SERVICE

There may be some longer wait times during busy periods of the day. Please check our FAQ's as you will find most answers there.
Opening hours for customer service
  • Phone:
  • Mon-Fri 10:00 - 16:00
  • Chat:
  • Mon - Fri 09:00 - 17:00
You can find store hours here