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Questions related to online orders
We are happy to help you with all inquiries related to orders e.g. payment options, Click & Collect or how to cancel or change your order. If you cannot find the answer to your question below, you are always welcome to contact our customer service team.
Change or cancel order
Can I change my order?
+If you have made the order in a JYSK store;
- If you wish to change an order placed in store, please visit the store in which the order was made. Bring the original receipt and the store will help you change the order.
- Unfortunately it is not possible to amend your order. Please either submit a second order on JYSK.ie or ask JYSK Customer Services to delete your original order so you can create a new order online.
- It is possible to cancel some items on your order, however this will depend on how far in the packing process the order is. Please contact our Customer Service team on our Live Chat or on Telephone 01 5138838 who will discuss the options available to you. If the order is already in process no changes can be made.
- If you would like to cancel your order please contact our Customer Service team on our Live Chat or on telephone 01 5138838
Was your question not answered ? Write to customer service.
How can I cancel my order?
+If you have made the order in store;
If you have made the purchase online;
- If you wish to cancel an order placed in a JYSK store, please visit the store in which the order was made.
- NB.: Order must be cancelled and refunded in the same store which the order was made.
If you have made the purchase online;
- If you wish to cancel an online order, please contact JYSK Customer Services on our Live Chat or on telephone 01 5138838
Was your question not answered ? Write to customer service.
I have changed my mind about the purchase after I have received the delivery
+Cancellation after delivery has been made
Under the European Consumer Contracts Act, you have a 30-day right of cancellation and exchange. In addition, JYSK offers an extended right of cancellation and an unlimited exchange service when the conditions listed below are met.
This applies whether you are purchasing from a JYSK store or online at JYSK.ie.
The product must meet the following conditions:
- The product must be in a good condition and in the original packaging.
- If possible, the packaging should be returned intact so that it can be reused.
- When trying out a product that may need to be returned, ensure that the value of the product is not reduced.
- It is a condition that the product can easily be reconditioned so that it can be sold as new.
- Furniture that is delivered unassembled must be returned with all parts intact and undamaged.
- For mattresses, we recommend that you try them out keeping the plastic cover on to ensure that the value of the product is not reduced.
- We offer a 100-day trial period for GOLD mattresses. Read more at try out a GOLD mattress.
If you have ordered the delivery online, please contact JYSK Customer Service via our Live Chat or Telephone 01 5138838.
If the order has been made and paid for in a JYSK store, please visit the store and they will handle your case.
Was your question not answered ? Write to customer service.
I have not received my order confirmation
+If you have not received your order confirmation e-mail, it could be in your spam folder as some e-mail providers don't recognise e-mails from larger companies
If you haven't received your confirmation e-mail in your spam folder either, it could be because the entered e-mail was misspelled. Please contact JYSK Customer Services on our Live Chat or on Telephone 01 5138838.
NB: Order confirmation is not the same as an invoice. The invoice will be sent when the complete order has left our warehouse in Denmark and the payment has been completed.
If you haven't received your confirmation e-mail in your spam folder either, it could be because the entered e-mail was misspelled. Please contact JYSK Customer Services on our Live Chat or on Telephone 01 5138838.
NB: Order confirmation is not the same as an invoice. The invoice will be sent when the complete order has left our warehouse in Denmark and the payment has been completed.
Was your question not answered ? Write to customer service.
Reservation of order - Click and collect
How long is my Click & Collect order reserved for?
+When ordering a Click & Collect order to a store, the order must be picked up and paid for within the next 2 days after that confirmation has been sent.
When you arrive at the store, just hand over the reservation number from the confirmation SMS and the store will have your order packed and ready for you.
Was your question not answered ? Write to customer service.
My Click & Collect has not been confirmed within 30 min.
+If the store has not confirmed your reservation on a SMS within 30 min. from placing the Click & Collect order, please contact JYSK Customer Service via our Live Chat or Telephone 01 5138838.
Our Customer Service Team have access to all store systems and will be able to contact the store for you and follow up on your reservation.
Our Customer Service Team have access to all store systems and will be able to contact the store for you and follow up on your reservation.
Was your question not answered ? Write to customer service.
Why has my Click & Collect order been cancelled?
+We are very sorry that your Click & Collect order was cancelled.
The reservation was cancelled as the item was not in stock in the store. We will make sure to correct our stock level in the store.
We advise you to place your order online instead. In JYSK we offer all our customers many different delivery services from our online warehouse in Denmark.
Delivery to store
Parcel delivery (DPD) - Smaller light orders
Cargo delivery (WS Dennisons) - Larger and heavy orders
The reservation was cancelled as the item was not in stock in the store. We will make sure to correct our stock level in the store.
We advise you to place your order online instead. In JYSK we offer all our customers many different delivery services from our online warehouse in Denmark.
Delivery to store
- Delivery time: Up to 20 working days
- No delivery charges apply
Parcel delivery (DPD) - Smaller light orders
- Delivery time: 5-8 working days
- Delivery charges: From 4.99 EUR
Cargo delivery (WS Dennisons) - Larger and heavy orders
- Delivery time: 10-20 working days
- Delivery charges: From 24.95 EUR
- Extra Carry In Service can be added: Extra cost 3 EUR
Delivery costs to home address are calculated after volume and weight of the complete order.
Just put all the needed items in your basket and continue to the Secure checkout. Our webstore will show you the possible delivery options and calculate the potential delivery costs.
Was your question not answered ? Write to customer service.
Payment
JYSK Price guarantee and how to use it
+It is important to us that you feel good before, during and after your purchase at JYSK. That is why we offer Price guarantee on all our items.
If you find an item that you have purchased at JYSK at a cheaper price (at JYSK or in another store) within 30 days after your purchase, we will refund the price difference on a gift card. You can use the gift card in a Ireland JYSK store or on JYSK.ie. We are matching prices from all Ireland physical stores as well as Ireland online stores.
Conditions for the Price guarantee:
- JYSK matches the price on all identical items. See also "Exceptions" below
- The Price guarantee claim must be made within 30 days from date of purchase or delivery
- The price to be matched must be effective at the time that the Price guarantee claim is made
- You must be able to present proof of purchase from JYSK
- You must be able to present documentation from the competitor. E.g. a catalogue, a link to the offer or similar
Exceptions:
- Items that are not identical are not covered by the Price guarantee. The product must be the same model and have the same technical specifications, including the same brand/manufacturer, same colour, same dimensions, same accessories, same size, same content etc. - thus a 100 % identical product.
- The Price guarantee does not cover remaining lots, opening and reopening offers, exhibition models, special orders or season-end sale.
- The Price guarantee does not cover services such as delivery, special offers on freight etc.
- The Price guarantee applies only to private purchases.
Visit a JYSK store within 30 days from the date of purchase, and get your price difference on a gift card. You must remember to bring original receipt for the Price Guarantee to be valid. Or you can contact our Customer Service Team via our Live Chat or Telephone 01 5138838.
Was your question not answered ? Write to customer service.
My payment has been released. Is my order cancelled?
+When you create your order on our website some cards get an authorization created on the account to make sure the funds are there when we capture payment. This can look like a transaction.
As a company we aren't allowed to capture payment before your order is dispatched from our warehouse, which is why some banks have the authorization. However this authorization is only allowed to be there for 7 days. If we haven't shipped your order after 7 days the authorization will be released. Your order is still active with us and will be delivered within the promised delivery time.
When we then ship your order, and capture the payment, this can be seen on the account.
You will receive an invoice as well when dispatched.
As a company we aren't allowed to capture payment before your order is dispatched from our warehouse, which is why some banks have the authorization. However this authorization is only allowed to be there for 7 days. If we haven't shipped your order after 7 days the authorization will be released. Your order is still active with us and will be delivered within the promised delivery time.
When we then ship your order, and capture the payment, this can be seen on the account.
You will receive an invoice as well when dispatched.
Was your question not answered ? Write to customer service.
When will the payment be taken from my account?
+When you place an order online, the funds will show as 'pending' in your bank account.
We will take the funds once your articles have left our distribution centre in Denmark
We will take the funds once your articles have left our distribution centre in Denmark
Was your question not answered ? Write to customer service.
Where can I use a JYSK gift card?
+JYSK Gift cards can be used in all JYSK stores in the country and also on our web store JYSK.ie.
Our gift cards are valid 5 years from the purchase date and can be bought in all our stores and on our website.
When you have placed all articles in the basket, continue to Secure checkout.
You will be taken to your basket. In here there will be a gift card link above the total price.
All 16 digits must be entered for the Gift Card to work.
If you have a gift card issued in a store, the last 4 digits will be located under the safety sticker.
You will have to continue to secure payment for the order to be placed, even though the gift card will cover the total price of the order. No payment will be taken in this case.
Our gift cards are valid 5 years from the purchase date and can be bought in all our stores and on our website.
When you have placed all articles in the basket, continue to Secure checkout.
You will be taken to your basket. In here there will be a gift card link above the total price.
All 16 digits must be entered for the Gift Card to work.
If you have a gift card issued in a store, the last 4 digits will be located under the safety sticker.
You will have to continue to secure payment for the order to be placed, even though the gift card will cover the total price of the order. No payment will be taken in this case.
Was your question not answered ? Write to customer service.
Which payment options do I have?
+We currently accept the following payment methods online;
Please note we are unable to take payments over the phone
Please note we are unable to take payments over the phone
- Visa
- Mastercard
- Maestro
- JCB
- JYSK Gift Cards
Was your question not answered ? Write to customer service.
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