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Product questions

In JYSK you can find everything for your home. Should you have any questions about our range of products, we are happy to help you. If you cannot find an answer to your question below, you are always welcome to contact our customer service team.

General

How can I see if a store has something in stock?

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Find the items that you wish to purchase on JYSK.ie and click ‘Reserve online - Collect in store'.  If the store you're interested in is not listed, this means the product is unfortunately not in stock at the moment. 

If you place the order you will receive an email confirming the reservation has been made. The store will within 1 hour (in store opening hours) send you a SMS, with a confirmation and an order number. When an order number and order confirmation is received on SMS, the order is active for pick up for the additional 2 opening days. Just bring the SMS to the cash register and store will hand out the order to you.

NB: Click & Collect must be paid in the store the order is created in.
 
Please note that some articles may only be available for online purchase on JYSK.ie - availability will be clearly stated on the articles on JYSK.ie as ONLINE ONLY.

Was your question not answered ? Write to customer service.

Where do I find specific details about a product?

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If you wish to see detailed information about a product, please see our webpage where all specifications and full descriptions.

Write the name or article number of the relevant product in the search field on JYSK.ie Then choose 'Details' which is located beneath the pictures of the article.

Or you can seek help from our JYSK Customer Service via our Live Chat function Mon-Fri 09:00 - 18:00.

Was your question not answered ? Write to customer service.

CONTACT CUSTOMER SERVICE

We are currently experiencing exceptionally high volumes of inquiries. We apologize for any inconvenience this may cause. Please anticipate longer-than-usual waiting times. The current response time for email queries is approximately 1 week. We also advice you to consult our FAQ's as you will find most answers there.
Opening hours for customer service
  • Phone:
  • Mon-Fri 10:00 - 16:00
  • Chat:
  • Mon - Fri 09:00 - 17:00
You can find store hours here