Accessibility Statement
JYSK is committed to ensuring digital accessibility for everyone.
We make significant efforts and base our work on the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a benchmark to ensure that people with disabilities can use and benefit from our website in an independent and equitable manner.
This Accessibility Statement provides a status update on the current accessibility, and we will update it as our compliance efforts continue.
First published on 27.06.2025.
Last revised on 27.06.2025.
Do you experience inaccessible content?
You can contact JYSK if you encounter inaccessible content on the website: Contact customer service
You should not provide confidential or sensitive personal information, such as social security numbers or health data, when contacting us.
Compliance Status
The website is partially compliant with the law.
We are aware that not all areas of our website are fully accessible yet, but we are working to improve features to make the site more accessible.
Evaluation Reports
An external evaluation report has been prepared as the basis for this Accessibility Statement. The service provider has categorised the inaccessible content.
Inaccessible Content
The identified accessibility issues may pose challenges for most people with disabilities. In particular, users should be aware of issues related to product search, cart editing, and the checkout function.
Additionally, several issues have been found with third-party solutions used on the website, such as the campaign feature, chat function, and promotional flyer.
Issues occurring on most pages:
| Accessibility Issue | Affected User Groups | Related WCAG 2.1 Requirement |
Hidden content in burger menu, some modals, and accordions is included in reading order. Items not visible in the image carousel are also included in reading order. | Blind users | 1.3.2 |
| In mobile view, left and right arrows disappear in portrait mode. | Limited manipulation and strength, limited reach | 1.3.4 |
| Some fields for email and first name lack autocomplete attributes. | Limited vision | 1.3.5 |
| At 200% zoom on mobile devices, some elements are cut off or disappear from the screen. | Limited vision | 1.4.4 |
| Password reveal button at login is not operable via keyboard. | Blind users, limited vision, limited manipulation and strength | 2.1.1 |
Promotional banner updates automatically and cannot be stopped, paused, or hidden. Same applies to “Chat is open” animation. | Blind users, limited vision, deaf users, hearing impairment, limited manipulation and strength, cognitive limitations | 2.2.2 |
| “Email” input fields in “Log in” modal and “Win a gift card…” section expect specific formatting but do not provide sufficient guidance. | Blind users, limited vision, cognitive limitations | 3.3.3 |
Several elements lack accessible names. Accordions do not programmatically indicate whether they are expanded. | Blind users, limited vision | 4.1.2 |
| Error messages for incorrect/missing input in “First name” and “Email” fields in the “Win a 3,000 DKK gift card” section are not announced to assistive technologies. | Blind users | 4.1.3 |
| When modals are open, they obscure the focus indicator when navigating the rest of the page. | Limited vision, colour blindness | 2.4.11 (WCAG 2.2) |
| On zoom or smaller screens, arrows for moving product/article carousels disappear, making swiping the only option. | Limited manipulation and strength, limited reach, cognitive limitations | 2.5.7 (WCAG 2.2) |
Search / Search Results:
| Accessibility Issue | Affected User Groups | Related WCAG 2.1 Requirement |
Labels “Min” and “Max” in filter modals (e.g., “Price”) lack accessible names. Tabs lack values indicating which tab is active. | Blind users, limited vision | 4.1.2 |
Videos:
| Accessibility Issue | Affected User Groups | Related WCAG 2.1 Requirement |
| Videos lack subtitles. | Deaf users, hearing impairment | 1.2.2 |
| Visual content in videos lacks audio description or media alternative. | Blind users | 1.2.3 |
Shopping Cart:
| Accessibility Issue | Affected User Groups | Related WCAG 2.1 Requirement |
| The gift card redemption function is not keyboard accessible. | Blind users, limited vision, limited manipulation and strength | 2.1.1 |
| “Continue shopping” and “Go to checkout” buttons in modal lack visible focus indicators. | Blind users, limited vision, limited manipulation and strength, cognitive limitations | 2.4.7 |
| Quantity input fields lack visual labels or other information conveying their purpose. | Blind users, limited vision, cognitive limitations | 3.3.2 |
| Quantity input fields and the delete button lack accessible names. | Blind users | 4.1.2 |
| “Please select delivery” error message is not announced to assistive technologies if no delivery option is selected. | Blind users | 4.1.3 |
| Input fields for first name, last name, and street lack autocomplete attributes. | Limited vision | 1.3.5 |
PDF Documents:
Accessibility issues have been identified in PDF documents.
Disproportionate Burden
Nothing to report.
Not Covered by Law
PDF documents created before 28.06.2025.
Videos created before 28.06.2025.
Initiatives to Improve Web Accessibility
- We continuously review our website to identify and document all accessibility issues.
- We prioritise identified issues based on their overall impact on visitors and the effort required to resolve them.
- Accessibility is integrated into our internal web development processes and responsibilities are delegated accordingly.
- We conduct ongoing testing during development and perform manual audits several times a year with help from an external service provider.