Basket

Your basket is empty

Basket

Your basket is empty

Return and claim

Should you have any questions to our return and claim policies we are ready to help you. In case you cannot find an answer to your question in the below, you are always welcome to contact customer service team.

Return and exchange policy

How can I cancel my order?

+
If you have made the order in store;
  • If you wish to cancel an order placed in a JYSK store, please visit the store in which the order was made.
  • NB.: Order must be cancelled and refunded in the same store which the order was made.

If you have made the purchase online;
  • If you wish to cancel an online order, please contact JYSK Customer Services on our Live Chat or on telephone 01 5138838

Was your question not answered ? Write to customer service.

How do I return an online order? 

+

Return your purchase anytime.
At JYSK, it's easy to return or exchange a product if you change your mind.
We provide a full refund for products that are returned with proof of purchase. This applies for products bought in stores as well as online.
If a product was bought in a store you will need to go to the store for a refund, online refund are only available for online purchases.
 
Also in JYSK we offer all our customers a country wide return policy meaning that you can return your JYSK product in any of our JYSK stores in the country. Even if the product has been bought at our online shop you can return it to any one of our JYSK stores in the country.

Please note:

  • If you do not have proof of purchase, we offer you an exchange for another product or a credit voucher. This will apply if the product was given as a present.
  • If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce the refund.
  • Custom-made products such as fabrics, mattresses or wardrobes made to measure generally have a reduced return value.
  • If you return the item at a JYSK store or otherwise make arrangements for the return yourself, we will refund the initial freight cost. If you prefer JYSK to make arrangements for the return freight, we will not refund the initial freight cost to you, as the amount will cover our cost of returning the item.
  • We offer a 100 day trial period for GOLD mattresses. Read more about GOLD mattresses.

NB: All articles paid in a store must be returned in store. 
 
Did you get your order delivered and don't have the possibility to return the order to a store, please contact our Customer Service Team via our Live Chat or ring 01 5138838.
 
Cancellation of an online order prior to receipt
 
If you wish to cancel your order from JYSK.ie before taking receipt of the item, you must contact JYSK Customer Service on our Live Chat or ring us on Telephone: 01 5138838. Our Customer Service will arrange a cancellation and refund of order and any delivery costs. 

If you have not accepted delivery of your order you will not be charged extra for the return of the order.

If you wish to return an item received in a parcel delivery, the product can be sent back to the Waterford Store:

Unit 3/4 Bolands retail Park

Waterford

X91 A582 

Please ensure you include your order number, name and contact details in the returned package. The easiest way to do this would be to print your invoice and include it in the package. 

Please also forward a copy of your proof of postage/shipping to our customer service team by email – customerserviceie@jysk.com. Please note, that any refund will be processed within 7 days of the receipt of your returned goods to allow our store team assess the condition of the returned goods, in line with our returns policy.

Was your question not answered ? Write to customer service.

I have changed my mind about the purchase after I have received the delivery

+

Cancellation after delivery has been made

Under the European Consumer Contracts Act, you have a 30-day right of cancellation and exchange. In addition, JYSK offers an extended right of cancellation and an unlimited exchange service when the conditions listed below are met.

This applies whether you are purchasing from a JYSK store or online at JYSK.ie
.
The product must meet the following conditions:
  • The product must be in a good condition and in the original packaging.
  • If possible, the packaging should be returned intact so that it can be reused.
  • When trying out a product that may need to be returned, ensure that the value of the product is not reduced.
  • It is a condition that the product can easily be reconditioned so that it can be sold as new.
  • Furniture that is delivered unassembled must be returned with all parts intact and undamaged.
  • For mattresses, we recommend that you try them out keeping the plastic cover on to ensure that the value of the product is not reduced.
  • We offer a 100-day trial period for GOLD mattresses. Read more at try out a GOLD mattress.

If you have ordered the delivery online, please contact JYSK Customer Service via our Live Chat or Telephone 01 5138838.

If the order has been made and paid for in a JYSK store, please visit the store and they will handle your case.

Was your question not answered ? Write to customer service.

JYSK Price guarantee and how to use it

+

It is important to us that you feel good before, during and after your purchase at JYSK. That is why we offer Price guarantee on all our items. 
 

If you find an item that you have purchased at JYSK at a cheaper price (at JYSK or in another store) within 30 days after your purchase, we will refund the price difference on a gift card. You can use the gift card in a Ireland JYSK store or on JYSK.ie. We are matching prices from all Ireland physical stores as well as Ireland online stores. 
 

Conditions for the Price guarantee:

  • JYSK matches the price on all identical items. See also "Exceptions" below
  • The Price guarantee claim must be made within 30 days from date of purchase or delivery
  • The price to be matched must be effective at the time that the Price guarantee claim is made
  • You must be able to present proof of purchase from JYSK
  • You must be able to present documentation from the competitor. E.g. a catalogue, a link to the offer or similar 

Exceptions:

  • Items that are not identical are not covered by the Price guarantee. The product must be the same model and have the same technical specifications, including the same brand/manufacturer, same colour, same dimensions, same accessories, same size, same content etc. - thus a 100 % identical product.
  • The Price guarantee does not cover remaining lots, opening and reopening offers, exhibition models, special orders or season-end sale.
  • The Price guarantee does not cover services such as delivery, special offers on freight etc.
  • The Price guarantee applies only to private purchases.


Visit a JYSK store within 30 days from the date of purchase, and get your price difference on a gift card. You must remember to bring original receipt for the Price Guarantee to be valid. Or you can contact our Customer Service Team via our Live Chat or Telephone 01 5138838

Was your question not answered ? Write to customer service.

What is the JYSK Return & Exchange policy?

+

At JYSK it is easy to return or exchange a product if you change your mind.  

We provide a full refund without time limitation for unused products that are returned with proof of purchase. This applies for products bought in stores as well as online. The fastest and easiest way to return your product is in a JYSK store. If you return the product in a store your refund will be processed immediately, the refund will include the transport cost you paid online. Returning items to a store ensures a better condition of the product so we can re-sell it to another happy customer. For a transport fee, we can also arrange return of the online order, if needed. For return transport, please contact our Customer service here. 
 

Packaging of products you wish to return   

At JYSK we care about sustainability. Therefore, we kindly ask you to keep the packaging until you are sure you want to keep your purchase, so you can use it to return your product(s).  

When you return a product in a store we prefer to receive it back in original condition and packaging. In this case we can re-sell the product and make another customer happy. If the product is not in the original condition, the  store will determine if we will make a full or partial refund, or offer a credit voucher. It is not mandatory to disassemble the product when you return it to a store. 

If we arrange the return of the product by our carrier the product needs to be disassembled and wrapped in order to keep the product intact and to ensure your full refund. We recommend to open your packages carefully and keep the packaging if you are not sure about your purchase.  

Read more about our Terms and conditions regarding returns https://jysk.ie/terms-and-conditions 

 
100 days trial period GOLD mattresses 

We offer a 100 day trial period for GOLD mattresses. Please note that our 100-day trial is an exchange policy, not a return policy. The 100-day trial does not apply on GOLD mattress toppers.  

Read more about our 100 days trial period for GOLD mattresses 

https://jysk.ie/guide/try-gold-mattress-take-100-nights-sleep-it 

 

Please note: 

  • If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce or decline the refund.  

  • If you don’t have the proof of purchase, we offer for you to exchange the product for a new item or you can get a credit voucher. The value of the credit voucher will be the product’s lowest price in the last 30 days. For online orders your proof of purchase is the invoice you received by email and for store purchases this is your receipt not a bank transaction. 

  • Custom-made products that are not based on standard choices and that have been manufactured according to your own specifications generally have a reduced return value.  

  • When you return a product in a store we will refund the freight costs you have paid with your online order. For online orders this only applies when the full order is being returned in a store. If you want JYSK to make arrangements for the return, we will not refund the initial freight costs, as the amount will cover our costs of returning the product. If you return an order in a store that is home delivered by the local store carrier, you do not receive the delivery costs back. 

Was your question not answered ? Write to customer service.

Claims

An article/box is missing from my online delivery

+
If the boxes/articles don't match the number of boxes/articles noted on the delivery sheet, please contact the JYSK Customer Service on our Live Chat or on Telephone 01 5138838. Please provide your online order number to the agent. 
  • Any discrepancies, no matter how minor, should be reported immediately to JYSK Customer Service.
JYSK Customer Service will help you by reordering the missing article/box or refund.
  • Any additional freight costs will be covered by JYSK.

Was your question not answered ? Write to customer service.

My order has arrived damaged or faulty?

+
We apologise for any articles that have been delivered damaged or faulty.

Please contact our JYSK Customer Service immediately via our Live Chat or send us an email via the link below.

NB.: Pictures must be provided in both the Live Chat and on email. Our email response time is within 2 working days.
 
Please note that as a customer you have two (2) months in which to make a claim regarding missing parts or packages. We suggest that you go through the entire delivery after you have received your goods.

Was your question not answered ? Write to customer service.

CONTACT CUSTOMER SERVICE

We are currently experiencing exceptionally high volumes of inquiries. We apologize for any inconvenience this may cause. Please anticipate longer-than-usual waiting times. The current response time for email queries is approximately 1 week. We also advice you to consult our FAQ's as you will find most answers there.
Opening hours for customer service
  • Phone:
  • Mon-Fri 10:00 - 16:00
  • Chat:
  • Mon - Fri 09:00 - 17:00
You can find store hours here