Questions related to your orders

We are happy to help you with all inquiries related to orders e.g. payment options, Click & Collect or how to cancel or change your order. If you cannot find the answer to your question below, you are always welcome to contact our customer service team.

Payment

Answer

When you place an order online, the funds will show as 'pending' in your bank account.
We will take the funds once your articles have left our distribution centre.

Was your question not answered ? Write to customer service.

Answer

We currently accept the following payment methods online;

  • Visa
  • Mastercard
  • Maestro
  • JCB
  • JYSK Gift Cards

Was your question not answered ? Write to customer service.

Answer

JYSK Gift cards can be used in all JYSK stores in the country and also on our website JYSK.ie.
Our gift cards are valid 5 years from the purchase date and can be bought in all our stores and on our website.

Was your question not answered ? Write to customer service.

Answer

Return your purchase anytime.
At JYSK, it's easy to return or exchange a product if you change your mind.
We provide a full refund without time limitation for products that are returned with proof of purchase. This applies for products bought in stores as well as online.
 
Also in JYSK we offer all our customers a country wide return policy meaning that you can return your JYSK product in any of our JYSK stores in the country. Even if the product has been bought at our online shop you can return it to any one of our JYSK stores in the country.

Please note:

  • If you do not have proof of purchase, we offer you an exchange for another product or a credit voucher. This will apply if the product was given as a present.
  • If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce the refund.
  • Custom-made products such as fabrics, mattresses or wardrobes made to measure generally have a reduced return value.
  • If you return the item at a JYSK store or otherwise make arrangements for the return yourself, we will refund the initial freight cost. If you prefer JYSK to make arrangements for the return freight, we will not refund the initial freight cost to you, as the amount will cover our cost of returning the item.
  • We offer a 100 day trial period for GOLD mattresses. Read more about GOLD mattresses.
NB: All articles paid in a store must be returned in store. 
 
Did you get your order delivered don't have the possibility to return the order to a store, please contact our Customer Service Center via our Live Chat or ring 01 5138838.
 
Cancellation of an online order prior to receipt
 
If you wish to cancel your order from JYSK.ie before taking receipt of the item, you must contact JYSK Customer Service on our Live Chat or ring us on Telephone: 01 5138838. Our Customer Service will arrange a cancellation and refund of order and any delivery costs. 
  • If you have not accepted delivery of your order you will not be charged extra for the return of the order.
  • For return of Parcel delivery the product can be sent back to the Waterford Store:
    • Unit 3/4 Bolands retail Park
    • X91 A582 Waterford

Was your question not answered ? Write to customer service.

Answer

It is important to us that you feel safe before, during and after your purchase at JYSK. That is why we offer Price guarantee on all our items. 
 

If you find an item that you have purchased at JYSK at a cheaper price (at JYSK or in another store) within 30 days after your purchase, we will refund the price difference on a gift card. You can use the gift card in a Ireland JYSK store or on JYSK.ie. We are matching prices from all Ireland physical stores as well as Ireland online stores. 
 

Conditions for the Price guarantee:

  • JYSK matches the price on all identical items. See also "Exceptions" below
  • The Price guarantee claim must be made within 30 days from date of purchase or delivery
  • The price to be matched must be effective at the time that the Price guarantee claim is made
  • You must be able to present proof of purchase from JYSK
  • You must be able to present documentation from the competitor. E.g. a catalogue, a link to the offer or similar 

Exceptions:

  • Items that are not identical are not covered by the Price guarantee. The product must be the same model and have the same technical specifications, including the same brand/manufacturer, same colour, same dimensions, same accessories, same size, same content etc. - thus a 100 % identical product.
  • The Price guarantee does not cover remaining lots, opening and reopening offers, exhibition models, special orders or season-end sale.
  • The Price guarantee does not cover services such as delivery, special offers on freight etc.
  • The Price guarantee applies only to private purchases.


Visit a JYSK store within 30 days from the date of purchase, and get your price difference on a gift card. You must remember to bring original receipt for the Price Guarantee to be valid. Or you can contact our Customer Service Center via our Live Chat or Telephone 01 5138838

Was your question not answered ? Write to customer service.

Answer

If you have not received your order confirmation e-mail, it can be listed in your spam folder as some e-mail providers don't recognizes e-mails from larger companies 

If you haven't received your confirmation e-mail in your spam folder either, it can be because the entered e-mail was misspelled. Please contact JYSK Customer Services on our Live Chat or on Telephone 01 5138838.

NB: Order confirmation is not the same as an invoice. The invoice will be send when the complete order haft left our warehouse in Denmark and the payment has been completed.

Was your question not answered ? Write to customer service.

Answer

Online order delivered to a JYSK store - 30 EUR delivery cost

Delivery to store gives you the opportunity to order a wider range of products than we offer in our stores.
Once your order has been made online, choose a JYSK store near you to get it delivered to.

These products are packed at our central warehouse in Denmark and then shipped to the store.
Due to the current government  restrictions all online orders to our stores will be delivered to your address. You can only choose this delivery service is you live within 20KM from our store and a 30EUR delivery cost will be added to your order.

Once the order arrives to our store you will receive a phone call within 10 working days to agree on a delivery date.

  • Delivery time from ordering to delivery to the store is up to 20 working days.

NB: You can only choose Delivery to Store if your order amounts to €250 or more and you live within 20KM from the store.
 

Delivery to address of your choice - Delivery costs apply

JYSK Ireland can deliver to customers located at Republic of Ireland. The delivery cost are estimated of the distance from warehouse to your address. The website will calculate the delivery costs once the postcode has been entered.

We distinguish between:

  • Parcel post for smaller items - e.g. duvets, towels and bed linen. Delivery costs from 3.99 €.
    • Delivery time up to 17 working days
  • Cargo for large items - e.g. mattresses, bed solutions and furniture. Delivery costs from 44,99 €.
    • Delivery time up to 26 working days

JYSK will determine the freight method based on the weight and volume of the item(s) you purchase and the delivery area and service. JYSK will determine the freight cost according to delivery address.

Was your question not answered ? Write to customer service.

Reservation of order - Click and collect

Answer

When ordering a Click & Collect order to a store, the order must be pick up and paid for within 2 opening days from the date of ordering.

When you arrive at the store, just hand over the reservation number from the confirmation SMS and the store will have your order packed and ready for you. 

Was your question not answered ? Write to customer service.

Answer

If the store has not confirmed your reservation on a SMS within 30 min. from placing the Click & Collect order, please contact JYSK Customer Service via our Live Chat or Telephone 01 5138838. 
Our Customer Service Center have access to all store systems and will be able to contact the store for you and follow up on your reservation.

 

Was your question not answered ? Write to customer service.

Change or cancel order

Answer

Return your purchase anytime.
At JYSK, it's easy to return or exchange a product if you change your mind.
We provide a full refund without time limitation for products that are returned with proof of purchase. This applies for products bought in stores as well as online.
 
Also in JYSK we offer all our customers a country wide return policy meaning that you can return your JYSK product in any of our JYSK stores in the country. Even if the product has been bought at our online shop you can return it to any one of our JYSK stores in the country.

Please note:

  • If you do not have proof of purchase, we offer you an exchange for another product or a credit voucher. This will apply if the product was given as a present.
  • If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce the refund.
  • Custom-made products such as fabrics, mattresses or wardrobes made to measure generally have a reduced return value.
  • If you return the item at a JYSK store or otherwise make arrangements for the return yourself, we will refund the initial freight cost. If you prefer JYSK to make arrangements for the return freight, we will not refund the initial freight cost to you, as the amount will cover our cost of returning the item.
  • We offer a 100 day trial period for GOLD mattresses. Read more about GOLD mattresses.
NB: All articles paid in a store must be returned in store. 
 
Did you get your order delivered don't have the possibility to return the order to a store, please contact our Customer Service Center via our Live Chat or ring 01 5138838.
 
Cancellation of an online order prior to receipt
 
If you wish to cancel your order from JYSK.ie before taking receipt of the item, you must contact JYSK Customer Service on our Live Chat or ring us on Telephone: 01 5138838. Our Customer Service will arrange a cancellation and refund of order and any delivery costs. 
  • If you have not accepted delivery of your order you will not be charged extra for the return of the order.
  • For return of Parcel delivery the product can be sent back to the Waterford Store:
    • Unit 3/4 Bolands retail Park
    • X91 A582 Waterford

Was your question not answered ? Write to customer service.

Answer

Return your purchase anytime.

At JYSK, it's easy to return or exchange a product if you change your mind.

We provide a full refund without time limitation for products that are returned with proof of purchase. This applies for products bought in stores as well as online.

Also in JYSK we offer all our customers a country wide return policy meaning that you can return your JYSK product in any of our JYSK stores in the country. 

Please note:

  • If you do not have proof of purchase, we offer you an exchange for another product or a credit voucher. This will apply if the product was given as a present.
  • If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce the refund.
  • Custom-made products such as fabrics, mattresses or wardrobes made to measure generally have a reduced return value.
  • If you return the item at a JYSK store or otherwise make arrangements for the return yourself, we will refund the initial freight cost. If you prefer JYSK to make arrangements for the return freight, we will not refund the initial freight cost to you, as the amount will cover our cost of returning the item.
  • We offer a 100 day trial period for GOLD mattresses. Read more about GOLD mattresses.
NB: All articles paid in a store must be returned in store. 

Cancellation of an online order prior to receipt

If you wish to cancel your order from JYSK.ie before taking receipt of the item, you must contact JYSK Customer Service on our Live Chat or ring us on Telephone: 01 5138838. Our Customer Service will arrange a cancellation and refund of order and any delivery costs. 
  • If you have not accepted delivery of your order you will not be charged extra for the return of the order.

Was your question not answered ? Write to customer service.

Answer

Cancellation after delivery has been made

Under the European Consumer Contracts Act, you have a 30-day right of cancellation and exchange. In addition, JYSK offers an extended right of cancellation and an unlimited exchange service when the conditions listed below are met.

This applies whether you are purchasing from a JYSK store or online at JYSK.ie
.
The product must meet the following conditions:
  • The product must be in a good condition and in the original packaging.
  • If possible, the packaging should be returned intact so that it can be reused.
  • When trying out a product that may need to be returned, ensure that the value of the product is not reduced.
  • It is a condition that the product can easily be reconditioned so that it can be sold as new.
  • Furniture that is delivered unassembled must be returned with all parts intact and undamaged.
  • For mattresses, we recommend that you try them out keeping the plastic cover on to ensure that the value of the product is not reduced.
  • We offer a 100-day trial period for GOLD mattresses. Read more at try out a GOLD mattress.

If you have ordered the delivery online, please contact JYSK Customer Service via our Live Chat or Telephone 01 5138838.

If the order has been made and paid for in a JYSK store, please visit the store and they will handle your case.

Was your question not answered ? Write to customer service.

Answer

If you have not received your order confirmation e-mail, it can be listed in your spam folder as some e-mail providers don't recognizes e-mails from larger companies 

If you haven't received your confirmation e-mail in your spam folder either, it can be because the entered e-mail was misspelled. Please contact JYSK Customer Services on our Live Chat or on Telephone 01 5138838.

NB: Order confirmation is not the same as an invoice. The invoice will be send when the complete order haft left our warehouse in Denmark and the payment has been completed.

Was your question not answered ? Write to customer service.

Answer

If you have made the order in store;

  • If you wish to cancel an order placed in a JYSK store, please visit the store in which the order was made.
  • NB.: Order must be cancelled and refunded in the same store which the order was made.

If you have made the purchase online;
  • If you wish to cancel an online order, please contact JYSK Customer Services on our Live Chat or on telephone 01 5138838

Was your question not answered ? Write to customer service.

Answer

If you have made the order in a JYSK store;

  • If you wish to change an order placed in store, please visit the store in which the order was made. Bring the original receipt and the store will help you change the order.
If you have made the order online;
  • Unfortunately it is not possible to amend your order. Please either submit a second order on JYSK.ie or ask JYSK Customer Services to delete your original order so you can create a new order online.
  • It is possible to cancel some items on your order, however this will depend on how far in the packing process the order is. Please contact our Customer Service team on our Live Chat or on Telephone 01 5138838  who will discuss the options available to you. If the order is already in process no changes can't be made.
  • If you would like to cancel your order please contact our Customer Service team on our Live Chat or on telephone 01 5138838

Was your question not answered ? Write to customer service.

Answer

Small deliveries – parcels
Delivery time: 10-17 working days (Mon-Fri) 

Large deliveries – furniture and other larger articles;
Delivery time: 15-26 working days (Mon-Fri)

Please note all order are delivered from our warehouse in Denmark, through England and in to Ireland. Due to Brexit delivery time from Denmark to Ireland have increased. This increased delivery time is already calculated in to the estimated times above.

If our estimated delivery time has passed, please contact our JYSK Customer Service Center via our Live Chat or by calling 01 5138838.

Was your question not answered ? Write to customer service.

Answer

Online order delivered to a JYSK store - 30 EUR delivery cost

Delivery to store gives you the opportunity to order a wider range of products than we offer in our stores.
Once your order has been made online, choose a JYSK store near you to get it delivered to.

These products are packed at our central warehouse in Denmark and then shipped to the store.
Due to the current government  restrictions all online orders to our stores will be delivered to your address. You can only choose this delivery service is you live within 20KM from our store and a 30EUR delivery cost will be added to your order.

Once the order arrives to our store you will receive a phone call within 10 working days to agree on a delivery date.

  • Delivery time from ordering to delivery to the store is up to 20 working days.

NB: You can only choose Delivery to Store if your order amounts to €250 or more and you live within 20KM from the store.
 

Delivery to address of your choice - Delivery costs apply

JYSK Ireland can deliver to customers located at Republic of Ireland. The delivery cost are estimated of the distance from warehouse to your address. The website will calculate the delivery costs once the postcode has been entered.

We distinguish between:

  • Parcel post for smaller items - e.g. duvets, towels and bed linen. Delivery costs from 3.99 €.
    • Delivery time up to 17 working days
  • Cargo for large items - e.g. mattresses, bed solutions and furniture. Delivery costs from 44,99 €.
    • Delivery time up to 26 working days

JYSK will determine the freight method based on the weight and volume of the item(s) you purchase and the delivery area and service. JYSK will determine the freight cost according to delivery address.

Was your question not answered ? Write to customer service.