• If you wish to change an order placed in store, please visit the store in which the order was made. Bring the original receipt and the store will help you change the order.

• Unfortunately it is not possible to amend your order. Please either submit a second order on JYSK.ie or ask JYSK Customer Services to delete your original order so you can create a new order online.
• It is possible to cancel some items on your order, however this will depend on how far in the packing process the order is. Please contact our Customer Service team on our Live Chat or on Telephone 01 5138838  who will discuss the options available to you. If the order is already in process no changes can be made.
• If you would like to cancel your order please contact our Customer Service team on our Live Chat or on telephone 01 5138838

• If you wish to cancel an order placed in a JYSK store, please visit the store in which the order was made.
• NB.: Order must be cancelled and refunded in the same store which the order was made.

• If you wish to cancel an online order, please contact JYSK Customer Services on our Live Chat or on telephone 01 5138838

When ordering a Click & Collect order to a store, the order must be picked up and paid for within the next 2 days after that confirmation has been sent.

When you arrive at the store, just hand over the reservation number from the confirmation SMS and the store will have your order packed and ready for you. 

Cancellation after delivery has been made

Under the European Consumer Contracts Act, you have a 30-day right of cancellation and exchange. In addition, JYSK offers an extended right of cancellation and an unlimited exchange service when the conditions listed below are met.

• The product must be in a good condition and in the original packaging.
• If possible, the packaging should be returned intact so that it can be reused.
• When trying out a product that may need to be returned, ensure that the value of the product is not reduced.
• It is a condition that the product can easily be reconditioned so that it can be sold as new.
• Furniture that is delivered unassembled must be returned with all parts intact and undamaged.
• For mattresses, we recommend that you try them out keeping the plastic cover on to ensure that the value of the product is not reduced.
• We offer a 100-day trial period for GOLD mattresses. Read more at try out a GOLD mattress.

It is important to us that you feel good before, during and after your purchase at JYSK. That is why we offer Price guarantee on all our items. 
 

If you find an item that you have purchased at JYSK at a cheaper price (at JYSK or in another store) within 30 days after your purchase, we will refund the price difference on a gift card. You can use the gift card in a Ireland JYSK store or on JYSK.ie. We are matching prices from all Ireland physical stores as well as Ireland online stores. 
 

Conditions for the Price guarantee:

• JYSK matches the price on all identical items. See also "Exceptions" below
• The Price guarantee claim must be made within 30 days from date of purchase or delivery
• The price to be matched must be effective at the time that the Price guarantee claim is made
• You must be able to present proof of purchase from JYSK
• You must be able to present documentation from the competitor. E.g. a catalogue, a link to the offer or similar 

Exceptions:

• Items that are not identical are not covered by the Price guarantee. The product must be the same model and have the same technical specifications, including the same brand/manufacturer, same colour, same dimensions, same accessories, same size, same content etc. - thus a 100 % identical product.
• The Price guarantee does not cover remaining lots, opening and reopening offers, exhibition models, special orders or season-end sale.
• The Price guarantee does not cover services such as delivery, special offers on freight etc.
• The Price guarantee applies only to private purchases.

Visit a JYSK store within 30 days from the date of purchase, and get your price difference on a gift card. You must remember to bring original receipt for the Price Guarantee to be valid. Or you can contact our Customer Service Team via our Live Chat or Telephone 01 5138838.