Order options while our stores are closed
As per the Government guidelines, we can no longer facilitate Click & Collect orders from our stores. However, you can continue to shop online at JYSK.ie or call your local store to place an order for home delivery. Find your nearest JYSK store and phone number here.
Our customer service centre is experiencing a very high level of enquiries so it may take us a few days to get back to you. You might be able to find what you’re looking for by visiting our FAQ page.
Delivery methods for you to choose from:
Parcel post - From €4.99
Cargo shipments - From €44.99
Delivery from your local JYSK store - €30
Delivery to a JYSK store is similar to an online order, except we send the goods from our distribution centre in Denmark to a JYSK store. This means you can choose from a larger range of assortment as most of our ONLINE ONLY articles are normally not available in our stores.
During normal times, you could collect your order from the store and therefore save the online delivery costs. However, since collection in stores is not possible during the national lockdown, we will deliver your order to your home address, with our local couriers, if you live within a 20KM radius of the store at a cost of €30. NB! You can only choose this option if your order value is €250 or more. If you are located more than 20KM from a JYSK store you can still shop online as we offer a courier service for parcel and larger cargo orders.
If you have any questions make to check out our corona FAQ page here.
Lead times for orders placed online
- Small parcel: 10-13 working days (excludes weekends and bank holidays)
- Cargo: 15-26 working days (excludes weekends and bank holidays)
- Delivery from your local store: 10-20 working days (excludes weekends and bank holidays)
You can also call our stores to place an order
If you live within 20km of a JYSK store and see that an item is in stock in store, you also have the option to call the store and place your order directly over the phone. Our store will then arrange prompt local home delivery for €30.
Lead times for orders placed directly over the phone
- Items in stock: 3-5 working days (excludes weekends and bank holidays)
- Items not in stock: up to 25 working days (excludes weekends and bank holidays)
Our store phone lines are open Monday to Sunday 10:00 - 16:00
- Naas: 045 815888
- Port Laoise: 05 78503858
- Navan: 04 69007888
- Drogheda: 04 12139858
- Youghal: 024 34707
- Waterford: 05 1513888
- Limerick: 06 1532860
- Sligo: 07 19320850
- Santry - Dublin: 01 9697646
Will there be any delivery delays on my online order?
We are currently experiencing a high volume of orders and therefore we are experiencing delivery delays. We are working hard to be as honest and upfront about current delivery timescales as much as possible. We trust at this time you understand the reason for this.
Our current delivery time scales for online orders for home delivery are as follows:
Small parcel: 10-13 working days (excludes weekends and bank holidays)
Cargo: 15-26 working days (excludes weekends and bank holidays)
Please note that due to the current governmental restrictions in Ireland, cargo deliveries will be left at the customer's doorstep as the drivers are not allowed to enter private homes.
Why have you NOT taken funds from my bank account for my online order?
When you place an online order with JYSK.ie we take your payment details and then hold your transaction in ‘pending’ with your bank. We only take the payment once your online order has been dispatched from our Denmark Distribution Centre.
It is our way of ensuring that you only actually make payment for your online order once they are on their way.
On occasion we are aware that the ‘pending’ transaction might not show on your bank account, this is a matter we are looking into. However, it does not mean that your online order has been cancelled if the ‘pending’ transaction disappears. If an order was cancelled you would hear from JYSK in the first instance.
Why am I still waiting for a response to my email?
Our Customer Service Team are working hard to reply to all customer emails – we currently have a large volume of enquiries via email and we will get back to you as soon as possible – aiming to achieve within timescales provided on your automatic reply you will have received.
We reassure you that we are working through the emails and there is no requirement to send additional emails, sending additional/follow up emails will only increase the current workload level and create further delay for you and all customers.
Why do you charge a delivery fee for online orders?
We are very honest about our pricing and delivery costs, as such, we do not build any delivery costs into the price of your purchase. This means the price you pay is the ‘true’ price of the product, rather than subsidising delivery costs.
Our online orders are shipped from Denmark to our courier and then delivered by courier across Ireland – which incurs additional costs.
Can I track my online order?
Once your order has arrived with our Ireland transport company – (Small parcel: DPD, Cargo: W.S Dennison) they will be in contact with you directly to advise of a delivery date and time.
It won’t let me order something online, why?
If the ‘add to basket’ button on an article is not active this means that we currently don’t have any stock of that item left. We are constantly working with our global supplier to replenish our Distribution Centre. We ask customers to check back in a couple of days to see if the article for ordering again.