In order for you to feel safe when shopping in our stores, we have implemented secure guidelines and Government recommendations to ensure the safety of both our staff and customers. 

We kindly ask that you remember when shopping in-store to please wear your mask at all times, sanitise your hands and keep a safe distance between you and other shoppers.

1. Parcel post  

2. Cargo delivery 

3. Order online pick up in-store*

4. Click & Collect

Delivery to a JYSK store is similar to an online order, except we send the goods from our distribution centre in Denmark to a JYSK store. This means you can choose from a larger range of assortment as most of our ONLINE ONLY articles are normally not available in our stores. Once your order has arrived in store our local team will contact you to let you know that your order is ready for collection.

Due to high demand, we are currently experiencing longer delivery times than normal. Please allow 5 weeks for all cargo shipments (large items like furniture & garden). We hope you understand.

All of our stores across Ireland hold a large number of articles in their stock. There is no extra fee for Click & Collect and orders will be ready for collection within 30 minutes!

• All Click & Collect orders must be collected and paid for in the store that holds the Click & Collect order.
• The stores are not required to carry any item to your vehicle.
• It is not possible to postpone the collection date for Click & Collect. The Click & Collect must be collected within 2 days after the reservation has been approved by the store.
• Store collection times: Monday - Sunday 10:00 am - 18:00 pm.

Our customer service centre is experiencing a very high level of enquiries so it may take us a few days to get back to you. You might be able to find what you’re looking for by visiting our FAQ page.

FAQS

Will there be any delivery delays on my online order?

We are currently experiencing a high volume of orders and therefore we are experiencing delivery delays. We are working hard to be as honest and upfront about current delivery timescales as much as possible. We trust at this time you understand the reason for this.

Our current delivery time scales are as follows:

Small parcel: 10-13 working days (excludes weekends and bank holidays)
Cargo: 15-26 working days (excludes weekends and bank holidays)

Please note that due to the current governmental restrictions in Ireland, cargo deliveries will be left at the customer's doorstep as the drivers are not allowed to enter private homes.

Why have you NOT taken funds from my bank account for my online order?

When you place an online order with JYSK.ie we take your payment details and then hold your transaction in ‘pending’ with your bank. We only take the payment once your online order has been dispatched from our Denmark Distribution Centre.

It is our way of ensuring that you only actually make payment for your online order once they are on their way.

On occasion we are aware that the ‘pending’ transaction might not show on your bank account, this is a matter we are looking into. However, it does not mean that your online order has been cancelled if the ‘pending’ transaction disappears. If an order was cancelled you would hear from JYSK in the first instance.

Why am I still waiting for a response to my email?

Our Customer Service Team are working hard to reply to all customer emails – we currently have a large volume of enquiries via email and we will get back to you as soon as possible – aiming to achieve within timescales provided on your automatic reply you will have received.  

We reassure you that we are working through the emails and there is no requirement to send additional emails, sending additional/follow up emails will only increase the current workload level and create further delay for you and all customers.

Why do you charge a delivery fee for online orders?

We are very honest about our pricing and delivery costs, as such, we do not build any delivery costs into the price of your purchase. This means the price you pay is the ‘true’ price of the product, rather than subsidising delivery costs.

Our online orders are shipped from Denmark to our courier and then delivered by courier across Ireland – which incurs additional costs.

Can I track my online order?

Once your order has arrived with our Ireland transport company – (Small parcel: DPD, Cargo: W.S Dennison) they will be in contact with you directly to advise of a delivery date and time. 

It won’t let me order something online, why?

If the ‘add to basket’ button on an article is not active this means that we currently don’t have any stock of that item left. We are constantly working with our global supplier to replenish our Distribution Centre. We ask customers to check back in a couple of days to see if the article for ordering again.