Question 1

My JYSK product is faulty or damaged

Accepted Answer

We apologize for any articles that have been delivered damaged or faulty. Please contact our JYSK Customer Service immediately and we will help you to find a solution.
As a customer, you have to make a claim regarding missing parts/packages and for broken product as soon as possible. We suggest that you go through the entire delivery after you have received your goods.
All our products have a minimum two (2) year product warranty unless stated otherwise. The warranty does not apply to products intended for public use by the company. A complaint must be submitted within a reasonable time after the defect is discovered. You can make a complaint either at your nearest JYSK store or by contacting our Customer Service. 
If you make a complaint at a JYSK store:
Take the defective product with youBring your receipt. You will find the receipt for your online purchase in your email.
If you have difficulty transporting the product to the store:
Contact our Customer Service by live chat or email. We need the following information from you:
Your contact information Proof of purchase
For online customer: your online order number For In-Store-customers: photo of the receipt 
Description of the fault and when you noticed itPhotos showing the product defect/problem, including at least one photo of the entire product
By providing all the necessary information upon first contact, you will speed up the processing of your case.

Question 2

I received the wrong products or my online order is incomplete?

Accepted Answer

We apologize if you received the wrong products or if your order is incomplete.
Please contact our Customer Service and provide the following information:
Your order numberThe products you have receivedAny missing itemsThe number of packages you receivedWhether the packages were intact (if not - please send photos) 
Any discrepancies, no matter how minor, should be reported immediately to JYSK Customer Service. JYSK Customer Service will help you by reordering the missing/wrong article/box. Any additional freight costs will be covered by JYSK.

Question 3

JYSK Price Guarantee and how to use it

Accepted Answer

It is important to us that you feel good before, during and after your purchase at JYSK. That is why we offer Price Guarantee.   
If you find an item that you have purchased at JYSK at a cheaper price (at JYSK or in another store) within 30 days after your purchase, we will refund the price difference on a gift card. You can use the gift card in a Ireland JYSK store or on JYSK.ie. We are matching prices from all Ireland physical stores as well as Ireland online stores.  
Conditions for the Price guarantee:
JYSK matches the price on all identical items. See also "Exceptions" belowThe Price guarantee claim must be made within 30 days from date of purchase or deliveryThe price to be matched must be effective at the time that the Price Guarantee claim is madeYou must be able to present proof of purchase (original receipt) from JYSKYou must be able to present documentation from the competitor. E.g. a catalogue, a link to the offer or similar 
Exceptions:
Items that are not identical are not covered by the Price Guarantee. The product must be the same model and have the same technical specifications, including the same brand/manufacturer, same colour, same dimensions, same accessories, same size, same content etc. - thus a 100 % identical product.The Price guarantee does not cover remaining lots, opening and reopening offers, exhibition models, special orders or season-end sale.The Price Guarantee does not cover "Everyday Low Prices"The Price Guarantee does not cover services such as delivery, special offers on freight etc.The Price Guarantee applies only to private purchases.
In order to receive gift card for Price Guarantee, visit a JYSK store or contact our Customer Service. If visiting a store, please remember to bring original receipt for the Price Guarantee to be valid.

Question 4

How do I return my order?

Accepted Answer

Return your purchase anytime.At JYSK, it's easy to return or exchange a product if you change your mind.We provide a full refund for products that are returned with proof of purchase. This applies for products bought in stores as well as online.
If you bought a product in-store, you must return it to the same store for a refund. Online refunds are only available for online purchases.
At JYSK, we offer a nationwide return policy. You can return any JYSK product to any of our stores, regardless of whether it was purchased in-store or online
 
Return your products in stores 
The fastest and easiest way to return your product is in a JYSK store. If you return the product in a store you get your refund immediately, including online paid freight cost if the full order is returned. This way we secure better condition of the product so we can re-sell it to another happy customer.

Pack your product(s) carefully and preferably in the original packaging

Bring your product(s) and your receipt/invoice to the store

Return your products with parcel  
If you have received your order with DPD, then your order has been delivered as a parcel. 
Please follow the below steps to return your order:

Fill in the online withdrawal form to inform us about your return. You can find the online withdrawal form here.

If possible, please print your invoice and include it in the package. If you do not have a printer, you can also handwrite your order number, name and contact details on a piece of paper and put it in your parcel.

Pack your product(s) carefully and preferably in the original packaging.  You are responsible for ensuring that the product(s) are not damaged during delivery due to poor packaging.

Send parcel with your preferred carrier to following address:JYSK LTD IRELAND Unit 3/4 Bolands retail ParkWaterfordX91 A582

Please keep the return receipt with you until we have sent a credit note to you.

Return your cargo delivery 
If you have received your order with Nugo then your order has been delivered as cargo. Please follow the below steps to return your order:

Fill in the online withdrawal form to inform us about your return. You can find the online withdrawal form here.JYSK Customer Service will contact you and arrange a pick up.

Disassemble and pack your product(s) carefully and preferably in the original packaging in order to keep the product(s) safe and to ensure your full refund.  You are responsible for ensuring that the product(s) are not damaged during delivery due to poor packaging.

Ensure handover of the return order to the carrier at the agreed time.

After we have received the return order, we will send you a credit note.

Question 5

What is the JYSK Return & Exchange policy?

Accepted Answer

At JYSK it is easy to return or exchange a product if you change your mind.  
We provide a full refund without time limitation for unused products that are returned with proof of purchase. This applies for products bought in stores as well as online.  The fastest and easiest way to return your product is in a JYSK store. If you return the product in a store your refund will be processed immediately, the refund will include the transport cost you paid online. Returning items to a store ensures a better condition of the product so we can re-sell it to another happy customer.  For more options, please see our FAQ article "How do I return my order?". 
 100 days trial period GOLD mattresses 
We offer a 100 day trial period for GOLD mattresses. Please note that our 100-day trial is an exchange policy, not a return policy. The 100-day trial does not apply on GOLD mattress toppers.  
Read more about our 100 days trial period for GOLD mattresses 
https://jysk.ie/guide/try-gold-mattress-take-100-nights-sleep-it 
Few conditions apply to our return policy:

If you return a product that is damaged or used in a way which significantly reduces the value, we reserve the right to reduce or decline the refund.

If you don’t have the proof of purchase, we offer for you to exchange the product for a new item or you can get a credit voucher. The value of the credit voucher will be the product’s lowest price in the last 30 days. For online orders your proof of purchase is the invoice you received by email and for store purchases this is your receipt not a bank transaction.

Custom-made products that are not based on standard choices and that have been manufactured according to your own specifications generally have a reduced return value.

When you return a product in a store we will refund the freight costs you have paid with your online order. For online orders this only applies when the full order is being returned in a store. If you want JYSK to make arrangements for the return, we will not refund the initial freight costs, as the amount will cover our costs of returning the product. If you return an order in a store that is home delivered by the local store carrier, you do not receive the delivery costs back.

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