Question 1

Can I change my order?

Accepted Answer

If you have made the order in a JYSK store
If you wish to change an order placed in store, please visit the store in which the order was made. Bring the original receipt and the store will help you change the order.
If you have made the order online
Changing the content of an order: 
Adding products: Unfortunately, we cannot add products to an order that has already been placed and paid for. To order more products, please place a new order. Alternatively, you can contact our Customer Service to cancel your original order (if it has not yet been shipped) and place a new order for all the products you want.Removing products or canceling the order: If your order has not yet reached the picking stage at our central warehouse, our Customer Service can remove products from the order or cancel it completely. Please contact our Customer Service immediately if you wish to make these changes.
Changing the customer or delivery information:
Please contact our Customer Service, and we will do our best to assist you.

Question 2

How do I cancel my order?

Accepted Answer

In-Store Purchases: 
Visit the JYSK store where you made the purchase to cancel and refund your order.Please note that the order must be cancelled and refunded in the same store which the order was made.
Online Purchases: 
Contact JYSK Customer Services via chat to cancel your order as soon as possible.

Question 3

My Click & Collect has not been confirmed within 30 min.

Accepted Answer

The store should confirm your reservation on a SMS within 30 minutes of making your reservation during store opening hours. If the store has not confirmed your reservation, please contact JYSK Customer Service and we will solve the matter for you.
Our Customer Service Team have access to all store systems and will be able to contact the store for you and follow up on your reservation.

Question 4

How long is my Click & Collect order reserved for?

Accepted Answer

When ordering a Click & Collect order to a store, the order must be picked up and paid for within the next two (2) days after that confirmation has been sent.When you arrive at the store, just hand over the reservation number from the confirmation SMS and the store will have your order packed and ready for you.  Anyone can pick the order for you.

Question 5

What payment methods can I use in the store?

Accepted Answer

For in store purchases, we accept cash, credit/debit card and physical or online JYSK Gift Cards. Also, for our Irish stores, Humm can be used for payment by instalments. For more information please visit one of our stores or visit https://www.shophumm.com/ie/store/jysk/

Question 6

Where can I use a JYSK gift card?

Accepted Answer

JYSK Gift cards can be used in all JYSK stores in the country and also on our web store JYSK.ie.Our gift cards are valid 5 years from the purchase date and can be bought in all our stores and on our website.When you have placed all articles in the basket, continue to Secure checkout.You will be taken to your basket. In here there will be a gift card link above the total price.All 16 digits must be entered for the Gift Card to work.If you have a gift card issued in a store, the last 4 digits will be located under the safety sticker. You will have to continue to secure payment for the order to be placed, even though the gift card will cover the total price of the order. No payment will be taken in this case.

Question 7

I paid for the product in the store and it went to order - where is my order?

Accepted Answer

The delivery time for In-Store-orders is usually 2-3 weeks. If it has been more than three weeks since you placed your order and there was no mention of a longer delivery time, please contact our Customer Service.
We will check the status of your order. Please have your receipt ready so you can provide details about the product you ordered and the store where the order was placed.

Question 8

Can I get home delivery for in-store purchases?

Accepted Answer

Yes, you can. The home delivery service needs to be booked in physically store. Customer Service can offer you estimation of the price.

Question 9

Do you take used products, such as mattresses, for recycling?

Accepted Answer

Unfortunately JYSK doesn't offer a collection and recycling service for used products. For orders placed in store in Ireland, the carrier that delivers from store might offer that service, but it will need to be checked and approved phisically in the specific store you have placed your order.

Question 10

How can I check if a product is in stock at a JYSK store?

Accepted Answer

To check a product's stock status in-store, enter the product name or number in the search field on JYSK.ie. You can also search by product groups, like "chest of drawers," or navigate through the menus. Click on the product image to view its details, then click the "In stock in xx stores" text and enter your location.
If under "Click & Collect" it says "not available in stores", it means product is not immediately available at store. However, you can visit the store to pay and order the product. Please note that products available only online are not stocked in our stores, so their stock status cannot be checked in-store.
To reserve items for Click & Collect, find the items you wish to purchase on JYSK.ie and click ‘Reserve online - Collect in store’. If the store you're interested in is not listed, the product is unfortunately not in stock at the moment.
After placing the order, you will receive an email confirming the reservation. Within 30 minutes (during store opening hours), the store will send you an SMS with a confirmation and an order number. The order will be active for pickup for the next 2 opening days. Bring the SMS to the cash register, and the store will hand out your order. Please note that Click & Collect orders must be paid for in the store where the order was created.
Some articles may only be available for online purchase on JYSK.ie. This will be clearly stated on the product pages as ONLINE ONLY.

Question 11

Can I bring my dog to a JYSK store?

Accepted Answer

Unfortunately four-legged family members must stay at home while you shop with us. Guide dogs/service dogs at work are of course welcome to join us in our stores.

Question 12

Where can I find my nearest store and opening hours?

Accepted Answer

The map shows you the location of all our stores in Ireland.
When you search for stores using your address, city or current location, you will see the stores in your area on the map. When you click on the store you want on the map, you will also see the store address and opening hours.
Opening hours are updated regularly, for example, according to public holidays.

Question 13

Why can't I call the store directly?

Accepted Answer

We have centralized our Customer Service to ensure the speed and quality of our service. All calls are directed to our Customer Service Center.
Our Customer Service team can assist with all store-related questions. They receive the same product training as our store staff every year to ensure professional assistance with all inquiries.
Our Customer Service can provide additional information about products, check product availability, reserve products, and assist with complaints and returns. They maintain close contact with the stores, allowing us to handle your matter efficiently, regardless of the contact channel.

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