Question 1

I have not received my order confirmation

Accepted Answer

If you have not received your order confirmation e-mail, it could be in your spam folder as some e-mail providers don't recognise e-mails from larger companies If you haven't received your confirmation e-mail in your spam folder either, it could be because the entered e-mail was misspelled. Please contact JYSK Customer Service.NB: Order confirmation is not the same as an invoice. The invoice will be sent when the complete order has left our warehouse and the payment has been completed.

Question 2

Which payment options do I have?

Accepted Answer

We currently accept the following payment methods in store and on the website (we are unable to process payments over the phone);
VisaMastercardMaestroJCBJYSK Gift CardHumm (in store purchases only)PayPal (online purchases only)

Question 3

When will the payment be taken from my account?

Accepted Answer

When you place an order online using debit/credit car as your payment method, the funds will show as 'pending' in your bank account. We will take the funds once your articles have left our distribution centre and your order has been invoiced.When you use PayPal as your payment method, the funds for your order will be captured as soon as the order has been confirmed.

Question 4

Which payment options do I have?

Accepted Answer

We currently accept the following payment methods online;
VisaMastercardMaestroJCBJYSK Gift Cards
Please note we are unable to take payments over the phone

Question 5

My payment has been released. Is my order cancelled?

Accepted Answer

When you create your order on our website some cards get an authorization created on the account to make sure the funds are there when we capture payment. This can look like a transaction.As a company we aren't allowed to capture payment before your order is dispatched from our warehouse, which is why some banks have the authorization. However this authorization is only allowed to be there for 7 days. If we haven't shipped your order after 7 days the authorization will be released. Your order is still active with us and will be delivered within the promised delivery time.When we then ship your order, and capture the payment, this can be seen on the account. You will receive an invoice as well when dispatched.

Question 6

Why my Click & Collect order was immediately cancelled?

Accepted Answer

We apologize for the cancellation of your Click & Collect order. This should not happen without the store contacting you to explain the reason and find a solution.
The most common reason for cancellations is that the item was not in stock at the store.
Please contact our Customer Service, and we will help you find alternative solutions.

Questions related to online orders

JYSK B2B

JYSK Customer Service

Contact Customer Care

Opening hours for customer service

Contact Customer Care

Opening hours for customer service

Questions related to online orders

Sign up and receive a €5 voucher

JYSK B2B

JYSK Customer Service

Contact Customer Care

Opening hours for customer service

Contact Customer Care

Opening hours for customer service