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OUR STORES ARE TEMPORARILY CLOSED BUT YOU CAN CLICK AND COLLECT


PLEASE DO NOT TRAVEL TO THE STORE UNTIL YOU HAVE RECEIVED A CALL FROM OUR STAFF TO SAY THAT YOUR ORDER IS READY TO BE COLLECTED.


WE ARE CURRENTLY EXPERIENCING HIGH VOLUMES OF ONLINE ORDERS AND THERE ARE DELAYS ON DELIVERY TIME SCALES


IF YOU THINK YOU NEED TO CONTACT US PLEASE VISIT OUR FAQ PAGE FIRST AS WE FIND A LOT OF QUESTIONS ARE ANSWERED HERE

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INFORMATION REGARDING ONLINE ORDERS AND COVID-19 AT JYSK IE

Our JYSK employees’ and customers’ Health and Safety are our top priority, and JYSK is continuously monitoring and adapting to the developing Coronavirus COVID-19 situation. 

In order to comply with Government guidelines and to minimise the spread of the Coronavirus COVID-19 as much as possible, we have temporarily closed all of our Ireland stores.

JYSK.ie still remains open for home delivery, currently with extended lead time on delivery due to volume of online orders. 

At present we are experiencing unprecedented volumes (+700%) of communications for our Customer Service team to handle. The majority of these enquires are easily answered by our FAQs below and we would urge you to review these before contacting us, as potentially you will save yourself a lot of time.

If you still have questions relating to your online order, for example; you wish to cancel or your delivery has gone beyond delivery timescales, please contact our customer service department via email at customerserviceie@jysk.com or telephone 01 5138838.

Please note that due to the unprecedented volumes of communications our Customer Service Centre is now closed between 12 pm - 1 pm Monday to Friday. This is to ensure that our Customer Service team which are all working exceptionally hard during this time are able to receive their daily exercise and fresh air away from the pressures of work, we hope that you appreciate the need to support our team in this manner. This does not mean we are less available for you as we have doubled the size of our team, especially to focus on handling emails.

As soon as the situation permits, we will re-open our stores and look forward to welcoming you back in. For now, we wish that you and your close ones stay safe and take care.

Click & Collect and Order Online and Pick Up in store

Our physical stores currently remain closed to the public due to the Irish Government lockdown - we are monitoring the situation carefully and will take the official advice as to when we can welcome customers back into our stores.

We are pleased to announce that from Wednesday 20th May 2020 we will be able to offer Click & Collect and Order Online and Pick Up in store services at each of our seven locations – Naas, Portlaoise, Navan, Drogheda, Youghal, Waterford & Limerick.

Click & Collect

From Wednesday 20th May you can visit www.jysk.ie and place a Click & Click order

  • Our collection times will be a little longer but we aim to have your order ready to collect within 24 hours. We will of course aim to get orders out as quickly as possible.
  • Once you have placed your order, you will receive an email confirmation.
  • Our store team will prepare your order and will call you on the telephone number provided to allocate a specific time to visit the store - Please do not travel to the store until you have received a call to say that your order is ready.
  • You will be able to collect your order at the front entrance to our stores - please ensure you have your confirmation email.
  • A colleague will meet you and provide your order, ensuring that social distancing rules are adhered to.
  • Please note -  we ask all customers to make payment using debit or credit card only to protect our teams and customers from handling cash. We will not accept cash as a method of payment for Click & Collect between May 20th and June 7th.
  • We regret that during these times our staff are unable to assist customers to lift articles into their car/trailer and trust you understand given the restrictions in place.

 

Order Online Collect in store

From Wednesday 20th May you can visit www.jysk.ie and place an order to collect in one of our stores.

  • This service is different to Click & Collect as you have the option of ordering a much larger selection of goods from our website, you’ll also make the payment online.
  • At www.jysk.ie you add the articles you want to purchase to the online basket – once you are ready to pay you then select which store you would like to collect your order from and make the payment.
  • Once you have placed your order, you will receive an email confirmation.
  • The order is then packed at our Denmark Distribution Centre and shipped to the store of your choice.
  • Delivery Timescales are up to 10 working days from the date you placed your order.
  • Once your order has arrived in store our local team will call you on the telephone number you provided to let you know that your order is ready for collection. They will arrange a suitable time and date for you to come to the store to collect your online order.
  • You will be able to collect your order at the front entrance to our stores - please ensure you have your confirmation email.
  • A colleague will meet you and provide your order, ensuring that social distancing rules are adhered to.
  • We regret that during these times our staff are unable to assist customers to lift articles into their car/trailer and trust you understand given the restrictions in place.

The safety of our customers, colleagues and the communities we serve is the most important thing to us. We are making decisions daily to ensure we protect everyone during this period. It is really important that our staff and customers respect social distancing rules at all times. No customers will be able to enter our stores and must keep a safe distance from the store and from other customers - two metres is the recommended minimum space between people outside of your immediate household.

We ask all customers to pay by card where possible and not to make physical contact with our store team or other customers.

Wait outside the store until a member of staff has asked you to come forward. If there is a queue we ask you to patiently join this queue, maintaining a minimum 2 metre distance between other customers.

Our staff will wear gloves at all times when handling your order and we ask that all customers wash their hands thoroughly before and after visiting our store.

FAQS

Will there be any delivery delays and can I get an update on my online order?

Our distribution centre is currently experiencing a high volume of orders and therefore we are experiencing delays. We are working hard to be as honest and upfront about current delivery timescales as much as possible. We trust at this time you understand the reason for this.

Our current delivery time scales for online orders for home delivery are as follows:

Small parcel: 10-15 working days (excludes weekends and bank holidays)
Cargo: 10-21 working days (excludes weekends and bank holidays)

We are currently experiencing an increase (+700%) in volume of communications to our Customer Service team, we want to ensure that we are able to serve our customers in the best way possible, whilst also very aware that there will be delays in contacting us at this time.

In order to serve our customers better, we kindly ask that you ONLY contact our Customer Service team if your delivery has gone beyond the timescales above. If you do contact us within the timescales we will NOT be able to advise you any further on the status of your order.

Why have you NOT taken funds from my bank account for my online order?

When you place an online order with JYSK.ie we take your payment details and then hold your transaction in ‘pending’ with your bank. We only take the payment once your online order has been dispatched from our Denmark Distribution Centre.

It is our way of ensuring that you only actually make payment for your online order once they are on their way.

On occasion we are aware that the ‘pending’ transaction might not show on your bank account, this is a matter we are looking into. However, it does not mean that your online order has been cancelled if the ‘pending’ transaction disappears. If an order was cancelled you would hear from JYSK in the first instance.

Why am I still waiting for a response to my email?

Our Customer Service Team are working hard to reply to all customer emails – we currently have a large volume of enquiries via email and we will get back to you as soon as possible – aiming to achieve within timescales provided on your automatic reply you will have received.  

We reassure you that we are working through the emails and there is no requirement to send additional emails, sending additional/follow up emails will only increase the current workload level and create further delay for you and all customers.

Why do you charge a delivery fee for online orders?

We are very honest about our pricing and delivery costs, as such, we do not build any delivery costs into the price of your purchase. This means the price you pay is the ‘true’ price of the product, rather than subsidising delivery costs.

Normally we would be able to offer free delivery to our stores, as they are receiving deliveries each week from Denmark already.

Our online orders are shipped from Denmark to our courier and then delivered by courier across Ireland – which incurs additional costs.


Can I track my online order?

Once your order has arrived with our Ireland transport company – (Small parcel: DPD, Cargo: W.S Dennison) they will be in contact with you directly to advise of a delivery date and time. At this stage, they will also provide tracking information for you.

It won’t let me order something online, why?

If the ‘add to basket’ button on an article is not active this means that we currently don’t have any stock of that item left. We are constantly working with our global supplier to replenish our Distribution Centre. We ask customers to check back in a couple of days to see if the article for ordering again.

If you are closed, what happens if I want to return an item?

At JYSK we already have in place a very fair refunds policy without time limitation, therefore do not be concerned if due to the current situation you cannot return an item to us within a short time period as we will honour the return alongside our normal refunds policy.