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WE ARE CURRENTLY EXPERIENCING HIGH VOLUMES OF CUSTOMER QUERIES AND THERE ARE DELAYS ON DELIVERY TIMESCALES


WE APOLOGISE FOR THE INCONVENIENCE THIS MAY CAUSE


IF YOU NEED TO CONTACT US PLEASE VISIT OUR FAQ PAGE FIRST AS WE FIND A LOT OF QUESTIONS ARE ANSWERED HERE

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INFORMATION REGARDING ONLINE ORDERS AND COVID-19 AT JYSK IE

Our JYSK employees’ and customers’ Health and Safety are our top priority, and JYSK is continuously monitoring and adapting to the developing Coronavirus COVID-19 situation.

At present we are experiencing unprecedented volumes (+700%) of communications for our Customer Service team to handle. The majority of these enquires are easily answered by our FAQs below and we would urge you to review these before contacting us, as potentially you will save yourself a lot of time.

If you still have questions relating to your online order, for example; you wish to cancel or your delivery has gone beyond delivery timescales, please contact our customer service department via email at customerserviceie@jysk.com or telephone 01 5138838. At the moment we have extended lead time on home delivery due to the volume of online orders. 
 

Are you open?

Following careful consideration and implementation of the Irish Government COVID-Secure guidelines, we are pleased to announce that our 7 stores here in Ireland are now back open - Naas, Portlaoise, Navan, Drogheda, Youghal, Waterford & Limerick. All our stores have Social Distancing measures in place, alongside directional signage, hand sanitising station, increased focus on regular cleaning and limiting the numbers of customers in-store at any given time. 

The safety of our customers, colleagues and the communities we serve is the most important thing to us. We are making decisions daily to ensure we protect everyone during this period. It is really important that our staff and customers respect social distancing rules at all times. Two metres is the recommended minimum space between people outside of your immediate household. We also ask all our customers to pay by card where possible. We have missed you and look forward to welcoming you back in our stores.

Our new store opening hours are:

Monday to Sunday: 10:30 am - 6:00 pm

You can also Click & Collect and Order Online and Pick Up in stores

Click & Collect

  • Our collection times will be a little longer but we aim to have your order ready to collect within 24 hours. We will, of course, aim to get orders out as quickly as possible.
  • Once you have placed your order, you will receive an email confirmation.
  • Our store team will prepare your order and will call you when your order is ready for collection.
  • Please note -  we ask all customers to make payment using debit or credit card only to protect our teams and customers from handling cash where possible.

Order Online Collect in store

  • This service is different to Click & Collect as you have the option of ordering a much larger selection of goods from our website, you’ll also make the payment online.
  • At www.jysk.ie you add the articles you want to purchase to the online basket – once you are ready to pay you then select which store you would like to collect your order from and make the payment.
  • Once you have placed your order, you will receive an email confirmation.
  • The order is then packed at our Denmark Distribution Centre and shipped to the store of your choice.
  • Delivery Timescales are up to 10- 13 working days from the date you placed your order.
  • Once your order has arrived in store our local team will contact you to let you know that your order is ready for collection.

FAQS

Will there be any delivery delays and can I get an update on my online order?

Our distribution centre is currently experiencing a high volume of orders and therefore we are experiencing delays. We are working hard to be as honest and upfront about current delivery timescales as much as possible. We trust at this time you understand the reason for this.

Our current delivery time scales for online orders for home delivery are as follows:

Small parcel: 10-15 working days (excludes weekends and bank holidays)
Cargo: 10-21 working days (excludes weekends and bank holidays)

We are currently experiencing an increase (+700%) in volume of communications to our Customer Service team, we want to ensure that we are able to serve our customers in the best way possible, whilst also very aware that there will be delays in contacting us at this time.

In order to serve our customers better, we kindly ask that you ONLY contact our Customer Service team if your delivery has gone beyond the timescales above. If you do contact us within the timescales we will NOT be able to advise you any further on the status of your order.

Why have you NOT taken funds from my bank account for my online order?

When you place an online order with JYSK.ie we take your payment details and then hold your transaction in ‘pending’ with your bank. We only take the payment once your online order has been dispatched from our Denmark Distribution Centre.

It is our way of ensuring that you only actually make payment for your online order once they are on their way.

On occasion we are aware that the ‘pending’ transaction might not show on your bank account, this is a matter we are looking into. However, it does not mean that your online order has been cancelled if the ‘pending’ transaction disappears. If an order was cancelled you would hear from JYSK in the first instance.

Why am I still waiting for a response to my email?

Our Customer Service Team are working hard to reply to all customer emails – we currently have a large volume of enquiries via email and we will get back to you as soon as possible – aiming to achieve within timescales provided on your automatic reply you will have received.  

We reassure you that we are working through the emails and there is no requirement to send additional emails, sending additional/follow up emails will only increase the current workload level and create further delay for you and all customers.

Why do you charge a delivery fee for online orders?

We are very honest about our pricing and delivery costs, as such, we do not build any delivery costs into the price of your purchase. This means the price you pay is the ‘true’ price of the product, rather than subsidising delivery costs.

Normally we would be able to offer free delivery to our stores, as they are receiving deliveries each week from Denmark already.

Our online orders are shipped from Denmark to our courier and then delivered by courier across Ireland – which incurs additional costs.


Can I track my online order?

Once your order has arrived with our Ireland transport company – (Small parcel: DPD, Cargo: W.S Dennison) they will be in contact with you directly to advise of a delivery date and time. 


It won’t let me order something online, why?

If the ‘add to basket’ button on an article is not active this means that we currently don’t have any stock of that item left. We are constantly working with our global supplier to replenish our Distribution Centre. We ask customers to check back in a couple of days to see if the article for ordering again.