INFORMATION REGARDING CORONAVIRUS AT JYSK
As per the Government guidelines, we can no longer facilitate Click & Collect orders from our stores. However, you can continue to shop online at JYSK.ie or call your local store to place an order for home delivery. Our store phone lines are open Monday to Sunday 10:00 am - 16:00 pm.
We offer 3 delivery methods for you to choose from:
- Parcel post for smaller items from €4.99
- Cargo shipments for larger items from €44.99
- Deliver from your local JYSK store: €30
The majority of our enquires are easily answered by our FAQs below and we would urge you to review these before contacting us, as potentially you will save yourself a lot of time.
If you still have questions relating to your online order, for example; you wish to cancel or your delivery has gone beyond delivery timescales, please contact our customer service department via email at firstname.lastname@example.org or telephone 01 5138838.
At the moment we have extended lead time on home delivery due to the volume of online orders. Please note that due to the current government restrictions in Ireland, cargo shipments will have to be done as doorstep deliveries for now, as the drivers are not allowed to enter private homes. We apologise for the inconvenience this may cause.
The safety of our customers, colleagues and the communities we serve is the most important thing to us. We are making decisions daily to ensure we protect everyone during this period.
Will there be any delivery delays and can I get an update on my online order?
Our distribution centre is currently experiencing a high volume of orders and therefore we are experiencing delays. We are working hard to be as honest and upfront about current delivery timescales as much as possible. We trust at this time you understand the reason for this.
Our current delivery time scales for online orders for home delivery are as follows:
Small parcel: 10-15 working days (excludes weekends and bank holidays)
Cargo: 15-26 working days (excludes weekends and bank holidays)
Please note that due to the current governmental restrictions in Ireland, cargo deliveries will be left at the customer's doorstep as the drivers are not allowed to enter private homes.
Why have you NOT taken funds from my bank account for my online order?
When you place an online order with JYSK.ie we take your payment details and then hold your transaction in ‘pending’ with your bank. We only take the payment once your online order has been dispatched from our Denmark Distribution Centre.
It is our way of ensuring that you only actually make payment for your online order once they are on their way.
On occasion we are aware that the ‘pending’ transaction might not show on your bank account, this is a matter we are looking into. However, it does not mean that your online order has been cancelled if the ‘pending’ transaction disappears. If an order was cancelled you would hear from JYSK in the first instance.
Why am I still waiting for a response to my email?
Our Customer Service Team are working hard to reply to all customer emails – we currently have a large volume of enquiries via email and we will get back to you as soon as possible – aiming to achieve within timescales provided on your automatic reply you will have received.
We reassure you that we are working through the emails and there is no requirement to send additional emails, sending additional/follow up emails will only increase the current workload level and create further delay for you and all customers.
Why do you charge a delivery fee for online orders?
We are very honest about our pricing and delivery costs, as such, we do not build any delivery costs into the price of your purchase. This means the price you pay is the ‘true’ price of the product, rather than subsidising delivery costs.
Normally we would be able to offer free delivery to our stores, as they are receiving deliveries each week from Denmark already.
Our online orders are shipped from Denmark to our courier and then delivered by courier across Ireland – which incurs additional costs.
Can I track my online order?
Once your order has arrived with our Ireland transport company – (Small parcel: DPD, Cargo: W.S Dennison) they will be in contact with you directly to advise of a delivery date and time.
It won’t let me order something online, why?
If the ‘add to basket’ button on an article is not active this means that we currently don’t have any stock of that item left. We are constantly working with our global supplier to replenish our Distribution Centre. We ask customers to check back in a couple of days to see if the article for ordering again.